Network Administrator - Advanced

Daily Duties / Responsibilities

Cook up daily/weekly assignments under the guidance of the assigned Network Operations Center Manager. Support deployment, operational support, diagnostics, and troubleshooting of the Agency's critical enterprise architecture. Work with Network, Security, other IT teams, and non-IT staff to: Resolve problems Mitigate issues Provide technical solutions Ensure assignments are completed accurately and on time. Provide regular progress updates, task status, and deliverable reports to the assigned Project Manager.

Required Skills

• 3+ years of experience with Enterprise Network Infrastructure and LAN Administration.
• 3+ years of experience installing, configuring, and troubleshooting: Network switches Wireless Access Points (WAPs).
• 3+ years of experience with: SD-WAN PKI Secure authentication services.
• 3+ years of experience troubleshooting network connectivity on: Windows systems Mobile devices.
• 3+ years of experience creating, reading, and maintaining: Network documentation Network diagrams.

Preferred Skills

• Current or previous network-related certifications from: CompTIA Cisco Microsoft (Indicate active or inactive status on resume)
• Cisco Networking Academy or equivalent networking bootcamp/training.

Core Responsibilities

• Support enterprise network and identity initiatives, including: SD-WAN deployment PKI lifecycle management Secure authentication services.
• Monitor, identify, and remediate issues with enterprise network and identity services.
• Support network connectivity and authentication services on Windows-based systems.
• Support connectivity and secure access on mobile devices (Apple devices).
• Manage the network and identity infrastructure lifecycle.
• Create and maintain network documentation, including: Network diagrams Coverage documentation Design documentation.
• Aid with deployment, configuration, and support of: SD-WAN solutions PKI solutions Secure authentication solutions.
• Perform enterprise network deployments, installations, and upgrades.
• Perform firmware, software, security, and feature upgrades across network and identity platforms.
• Monitor the Agency trouble ticket system and resolve assigned tickets.
• Serve as the primary support resource for: Network-related issues Authentication issues Connectivity issues.
• Troubleshoot and resolve routine technical problems.
• Assist Agency staff and contractors with network, authentication, and connectivity-related issues.
• Coordinate and assist with testing and validation of network and identity solutions.
• Adhere to State and Agency security and IT policies and standards.
• Collaborate with: Network teams Security teams Server Hosting teams.
• Assist with: System installations Network installations Equipment racking Infrastructure upgrades.
• Create, maintain, review, and improve network and identity documentation.
• Plan, organize, review, and implement project milestones through completion.
• Provide updates to project teams.
• Perform other duties as assigned.

Physical & Travel Requirements

• Comfortable working on ladders.
• Ability to lift up to 40 lbs.
• Frequent travel to remote office locations throughout South Carolina.
• Flexible to occasional travel beyond normal business hours.
• Work 40 hours per week for project and operational assignments.

Communication Requirements

• Strong oral and written communication skills.
• Ability to provide: Phone support Desk-side support Email support.
• Ability to communicate technical and project information to: IT staff Non-IT staff Leadership and stakeholders Project Support.

Project Support Requirements

• Sign Agency Confidentiality Agreement and/or Business Associate (BA) Agreement, if applicable.
• Ensure all web services are secure.
• Obtain approval for any schedule or work-hour changes.
• Be available onsite as required by DPH.
• Remote work requires prior Agency approval.
• Complete HIPAA and other Agency-required training.
• Participate in weekly performance reviews with DPH.
• Build productive relationships across diverse teams and organizational levels.
• Follow all Agency IT standards, policies, procedures, and documentation requirements.

Additional Skills

• Ability to perform physical network infrastructure work.
• Ability to lift 40 lbs and work on ladders.
• Valid driver's license.
• Ability to travel statewide using a State or personal vehicle.
• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.

Education & Certifications

• Associate Degree in a relevant field; OR High School Diploma with equivalent work experience.
• No required certifications.
• Preference may be given to candidates with relevant certifications based on overall experience, education, and work history.