Network Access Center Specialist I

Promptly resolves consumer inquiries

Strives for first interaction resolution.

Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.

Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system.

Individual Key Department Performance Objectives

• Achieves quality assurance objectives
• Achieves productivity objectives

Sensitive Matters Handling

Handles sensitive matters courteously and professionally, escalating to leadership when appropriate.

Department Policies and Procedures

Adheres to department policies and procedures and HIPAA regulations.

Knowledge, Skills, and Abilities

• Ability to articulate the mission of AdventHealth and its affiliated Network Access Centers
• Strong attention to detail and ability to take initiative to resolve inquiries and issues
• Demonstrated personal commitment to promoting and providing excelled customer service
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment
• Ability to listen and document notes simultaneously
• Ability to read, analyze, and interpret verbal and written instruction
• Maintains high energy and positive attitude
• Ability to remain calm under pressure
• Adapts quickly to change and balances multiple priorities in a fast-paced environment
• Demonstrates regular, consistent, and punctual attendance
• Effective communicator in English, both orally and in writing
• Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems
• Medical terminology knowledge
• Bilingual in Spanish

Education and Field of Study

• Associate
• N/A

Work Experience

• 1+ year of prior experience in a call center or customer service environment
• Experience in a healthcare setting focused on patient care

Additional Information

N/A

Licenses and Certifications

• Certified Medical Interpreter (CMI)

Physical Requirements

View physical requirements

Pay Range

• $15.87 - $25.38