Network Access Center Specialist I

Responsible Duties

• Solves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Affirms supported department schedules to maximize resource utilization and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.
• Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.
• Achieves individual key department performance objectives, such as quality assurance and productivity.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to articulate the mission of AdventHealth and the Customer Care Center (CxC).
• Strong attention to detail and ability to take initiative to resolve inquiries and issues.
• Demonstrated personal commitment to promoting and providing exceptional customer service.
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues.
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment.
• Ability to listen and document notes simultaneously.
• Ability to read, analyze, and interpret verbal and written instruction.
• Maintains high energy and positive attitude.
• Ability to remain calm under pressure.
• Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities.
• Ability to effectively present information and respond to questions from consumers, peers, and management.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrate organizational, time management, and priority setting skills.
• Sets to build trust, respect, and credibility with all partners through full, honest, consistent, and coordinated communication.
• Demonstrates regular, consistent, and punctual attendance.
• Effective communicator in English, both orally and in writing.
• Computer proficiency: Microsoft Office Suite programs and basic keyboard typing skills.
• Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems.
• Bilingual in Spanish (preferred).
• Medical terminology knowledge (preferred).

Education And Experience

• High School Grad or Equiv (required).
• Associate degree (preferred).
• 1+ year prior experience in a call center or customer service environment (required).

Additional Information

N/A

Physical Requirements

View physical requirements here

Pay Range

$17.11 - $27.38