NetSuite Support Analyst

About the role

GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

Responsibilities

• Respond to and manage user requests through Streamline, our ticketing system, with a focus on timely issue resolution and clear communication.
• Investigate system behavior, identify root causes, and correct problems within our NetSuite environment.
• Work with workflows, saved searches, reports, and custom records to support day-to-day business needs.
• Contribute to NetSuite enhancements and customizations, including support for workflows, scripting, and other tailored functionality.
• Learn how NetSuite interacts with internal teams and connected systems, including record creation and synchronization outside of NetSuite.
• Partner with internal stakeholders across departments to understand issues, answer questions, and improve the user experience.
• Help capture system knowledge and support continuity by maintaining clear internal documentation.
• Support occasional projects that improve system performance, usability, and alignment with business processes.

Requirements

• 1-3 years of proven experience in a CRM/ERP support role.
• 1-3 years of proven experience working with NetSuite.
• Experience with NetSuite workflows, saved searches, reports, and custom records.
• Ability to troubleshoot issues, research system behavior, and work through support requests with minimal direction.
• Strong interpersonal and communication skills, with the ability to work effectively across teams.
• Experience with accounting processes as they relate to NetSuite is strongly preferred.
• Experience working in a NetSuite OneWorld or multi-subsidiary environment is highly valued.
• Extra points for: NetSuite certifications, scripting or JavaScript experience, and a background that supports future growth into more technical NetSuite development work.