NetSuite Administrator

About the role

URM Stores, Inc. is seeking an experienced NetSuite Administrator to support and optimize the NetSuite ecosystem that powers our business, based in Spokane, WA. This role serves as the primary point of contact for all NetSuite ecosystem users, providing technical mentoring, coaching, and consulting to resolve issues and improve process and application performance. You will act as the subject matter expert on NetSuite functionality and system design, partnering with business departments to configure, enhance, and support the platform. This position is accountable for the day-to-day health, reliability, and continuous improvement of NetSuite operations. If a business process depends on NetSuite, you will help ensure it runs smoothly.

For over a century, URM Stores, Inc. has been the powerhouse behind independent grocers throughout the Inland Northwest. Our mission is simple: help local grocers thrive by handling everything from purchasing and warehousing to the timely delivery of top-quality merchandise. Our co-operative model means our Member-Owners aren’t just customers, they’re shareholders. We reinvest in their success by returning earnings to our Co-Op members as patronage dividends. Today, URM employs more than 3,000 dedicated team members, including those at our subsidiaries Rosauers Supermarkets and Peirone Produce.

Success looks like NetSuite and related applications remaining stable, well-documented, and effectively supported; achieving NetSuite Administrator Professional certification; providing timely expert guidance to business departments; applying best practices consistently; and delivering high-quality technical support and mentoring across the NetSuite ecosystem.

Responsibilities

• Application Support: Support and maintain NetSuite and related business applications across the NetSuite ecosystem.
• Subject Matter Expertise: Act as the subject matter expert on NetSuite functionality and system design.
• User Support: Provide ongoing system and technical support to users, acting as an advocate to resolve issues and improve process and application quality.
• System Design & Configuration Enhancement Proposals: Propose system design and enhancements based on business problems and product requirements.
• Configuration Management: Create and manage changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.
• Best Practices: Ensure best practices are followed across all configuration and administration activities.
• Business Partnership: Work with various business departments to align NetSuite capabilities with operational needs.
• Project Support: Work with cross-functional teams to design, build, and roll out enhancements, and support, drive, and coordinate larger, more complex NetSuite projects.
• Documentation: Maintain documentation of key operational processes, system improvements, and their revisions.
• System Monitoring: Manage day-to-day operations of NetSuite, including monitoring the health of NetSuite processes.
• Knowledge Currency: Maintain up-to-date knowledge of NetSuite functionality, customization, and integration.
• Change Management: Perform configuration, release, change management, and testing activities as required, and participate in project configuration sessions.

Requirements

• 3+ years of NetSuite Administration experience.
• Proficiency with saved searches, formulas, reporting, creating dashboards, custom forms, and