NerdsToGo Senior IT Technician

Job Summary

We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Responsibilities

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform advanced PC hardware and software troubleshooting, repair, and maintenance
• Execute data recovery, loss prevention, and advanced network installation tasks
• Administer Microsoft 365 environments, including user management, security settings, and application configuration
• Manage and maintain Active Directory and Azure AD environments
• Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
• Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
• Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
• Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
• Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
• Collaborate with Level 1 Nerds (Technicians), providing guidance and support when needed

Qualifications

• Associate's or Bachelor's degree in a technology-related field, or equivalent experience
• Minimum of 3 years of experience providing technical support, preferably in a managed services environment
• Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• Comfortable conveying the value of IT services, and making sales recommendations to customers
• In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
• Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
• Strong communication and customer service skills
• Valid driver's license and clean driving record
• PREFERRED EXPERIENCE: in a managed services environment, Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications, Linux + Mac Experience, Familiarity using ConnectWise PSA

Physical Demands

• Mobility: Moving around the office, standing, walking, bending, and reaching
• Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques
• Dexterity: Managing cables, assembling hardware, and performing repairs
• Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues
• Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods
• Driving: Traveling between client sites with a valid driver's license using a company-owned vehicle

Benefits

• Healthcare
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development