Neighborhood Sales Manager

About the role

A day in the life of a Neighborhood Sales Manager is filled with dynamic tasks and responsibilities. You will design and implement sales strategies to achieve and surpass sales objectives, working diligently to cultivate and maintain strong relationships with prospective homebuyers. Guiding clients through the entire sales journey, you follow the sales and homebuyer experience processes, collaborating with the Neighborhood Construction Manager and New Home Consultants as a team.

Staying current on market trends and competitors is essential, so you regularly conduct market research to remain informed. You will ensure all point of sale and marketing materials are accurate, up-to-date, and compelling while keeping precise records of all sales activities, including leads, follow-ups, and closed deals in the customer relationship management (CRM) software. Delivering outstanding customer service is a top priority, as you promptly address any concerns or issues that arise. Lastly, you will promote and advocate for First Heritage Mortgage as the lender of choice, making every customer receive the exceptional home-buying experience they deserve.

Responsibilities

• Design and implement sales strategies to achieve and surpass sales objectives
• Cultivate and maintain strong relationships with prospective homebuyers
• Guide clients through the entire sales journey using established processes
• Collaborate with the Neighborhood Construction Manager and New Home Consultants
• Conduct market research to stay current on trends and competitors
• Ensure point of sale and marketing materials are accurate, up-to-date, and compelling
• Maintain precise records of sales activities (leads, follow-ups, closed deals) in CRM software
• Deliver outstanding customer service and address concerns promptly
• Promote First Heritage Mortgage as the lender of choice

Technical Tools

• Salesforce DXC
• Homebuilder One (HB1)
• Microsoft Office Suite

Requirements

• At least three years of proven experience in new home sales for a production builder
• Available to work weekends
• Excited to collaborate in a team environment
• Exudes active listening, confidence, and respect when communicating with others
• Organized, detail-oriented, and able to complete tasks effectively and on time
• Strong negotiation and problem-solving abilities
• Maintain a minimum capture rate of 80%
• Proficient in using necessary technical tools
• Able to work in a fast-paced environment while maintaining a positive attitude
• Clear communication skills and ability to build strong internal and external relationships
• Maintain complete data tracking