Neighborhood Sales Manager

About the role

A day in the life of a Neighborhood Sales Manager is filled with dynamic tasks and responsibilities. You will be responsible for designing and implementing sales strategies to achieve and surpass sales objectives, working diligently to cultivate and maintain strong relationships with prospective homebuyers. Guiding clients through the entire sales journey, you follow the sales and homebuyer experience processes, collaborating with the Neighborhood Construction Manager and New Home Consultants as a team.

Staying current on market trends and competitors is essential, so you regularly conduct market research to remain informed. You will ensure all point of sale and marketing materials are accurate, up-to-date, and compelling while keeping precise records of all sales activities, including leads, follow-ups, and closed deals in the customer relationship management (CRM) software. Delivering outstanding customer service is a top priority, as you promptly address any concerns or issues that arise. Lastly, you will promote and advocate for First Heritage Mortgage as the lender of choice, making sure every customer receives the exceptional home-buying experience they deserve.

Responsibilities

• Design and implement sales strategies to achieve and surpass sales objectives
• Cultivate and maintain strong relationships with prospective homebuyers
• Guide clients through the entire sales journey following established processes
• Collaborate with Neighborhood Construction Manager and New Home Consultants
• Conduct market research to stay current on trends and competitors
• Ensure point of sale and marketing materials are accurate and compelling
• Maintain precise records of sales activities in CRM software (leads, follow-ups, closed deals)
• Deliver outstanding customer service and address concerns promptly
• Promote First Heritage Mortgage as the lender of choice

Requirements

• At least three years of proven experience in new home sales for a production builder
• Available to work weekends
• Minimum capture rate of 80%
• Strong negotiation and problem-solving abilities
• Excellent communication skills and ability to build strong internal and external relationships
• Complete data tracking capabilities

Qualifications

• Organized and detail-oriented
• Able to complete tasks effectively and on time using technical tools
• Works well in a fast-paced environment while maintaining a positive attitude
• Exudes active listening, confidence, and respect in communication

Skills

• Salesforce DXC
• Homebuilder One (HB1)
• Microsoft Office Suite

Benefits

• Competitively priced, high-quality healthcare options through Aetna, MetLife, and EyeMed
• Employer-paid Short Term and Long Term disability, basic life, and AD&D insurance (with employee-paid life, Legal Resources, and Aflac supplemental options)
• 401(K) with up to $5K employer match
• Health Savings Account (HSA)
• 3 weeks of paid parental leave
• Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through Short-Term Disability Plan
• Well-rounded wellness benefits, including free and low-cost mental health resources through Employee Assistance Program
• Tuition and certification reimbursement
• 15 days of vacation (increases with tenure) and 6 days of paid sick leave
• No-cost identity theft and travel protection coverage
• Discounts on Stanley Martin homes and partner services (mortgage, title, Verizon cell phone service)
• Early paycheck access through Dayforce Wallet
• Giving Back Program: up to $250 match, 8 hours leave, and support for local charities