Nebraska (2260)

Location: Omaha / Council Bluffs, NE (multiple stores)

About the role

We are seeking experienced Assistant Managers to join our optical retail team. This role supports the Store Manager in daily operations, driving sales, and delivering exceptional customer service in a fast-paced retail environment.

Responsibilities

• Assist the Store Manager in achieving sales goals and operational targets.
• Supervise and motivate staff to deliver outstanding customer service and meet performance metrics.
• Oversee daily store operations, including opening/closing procedures, inventory management, and visual merchandising.
• Handle customer inquiries, complaints, and escalations professionally and efficiently.
• Train and develop team members on product knowledge, sales techniques, and company policies.
• Ensure compliance with company standards, optical industry regulations, and safety protocols.
• Process transactions, manage cash handling, and reconcile daily sales reports.
• Collaborate with the Store Manager on scheduling, payroll, and staffing needs.
• Monitor and maintain store appearance, cleanliness, and organization.
• Participate in community outreach and local marketing initiatives to drive store traffic.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Business, Retail Management, or related field preferred.
• Minimum of 1–2 years of retail management or supervisory experience, preferably in optical, eyewear, or healthcare retail.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic math skills and proficiency with point-of-sale (POS) systems.
• Knowledge of optical products, lenses, frames, or eye care services is a plus.
• Must be able to lift up to 25 pounds and stand for extended periods.

Skills

• Retail sales and customer service
• Team leadership and staff development
• Inventory management and merchandising
• Problem-solving and conflict resolution
• Time management and multitasking
• Basic computer skills (Microsoft Office, POS systems)