NCWorks One Stop Operator

Essential Duties and Responsibilities

• Coordinate service delivery among NCWorks partners in alignment with the NCWorks MoU for the Cape Fear Workforce Development Board region.
• Implement human-centered practices to improve customer access and service outcomes.
• Manage facility operations, including scheduling, opening/closing, and ensuring proper staff coverage.
• Plan, schedule, and promote events for job seekers and businesses.
• Facilitate staff development, team-building activities, and regular meetings to enhance collaboration.
• Utilize Integrated Services Delivery, emphasizing staff cross-training and high-quality customer service.
• Maintain up-to-date workforce resources, labor market information, and program materials.
• Oversee facility maintenance, including soliciting bids and confirming repairs.
• Lead quarterly WIOA cross-agency leadership meetings with mandatory and additional partners.
• Manage the NCWorks Career Center certification process and updates per CFWDB and NCWorks Commission requirements.
• Ensure compliance with federal, state, and local regulations regarding EEO, accessibility, and customer complaints.
• Stay informed on relevant DOLETA regulations, Cape Fear Workforce Development Board policies, and NCWorks guidelines.
• Submit reports and participate in meetings and projects as required by CFWDB staff.
• Use employer, customer, and staff feedback to drive continuous improvement and inform strategy.
• Carry out quarterly case follow-ups for designated WIOA Title I customers to meet performance measures.

Minimum Qualifications

• Bachelor's degree from a regionally accredited institution
• Two years work experience in or related to program management and/or supervision
• Two or more years full-time work experience in career development, case management or other related workforce development service(s)
• Work experience in program coordination between local and regional level agencies