NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

Job Description

Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

About the role

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Analyst Tier 2, the work you’ll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA. Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Routes calls to product line specialists, application, or system support specialists.
Stays in communication with the HQ Front desk for continual support
Has a work cell phone for bad weather or significant building closures
All VIP ticketing communication is handled as high priority.
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

What you’ll need to succeed

• Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:
• Security Clearance Level: Active Top Secret clearance.
• Required Experience: 5+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Required Certifications: Security+
• CEEducation: High School Diploma. AAS Preferred.
• Location: Onsite at Quantico, VA
• US Citizenship required

Additional Information

MEANINGFUL WORK AND PERSONAL IMPACT
WHAT YOU’LL NEED TO SUCCEED (Required):
Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:
Security Clearance Level: Active Top Secret clearance.
Required Experience: 5+ years of IT support experience in a Help Desk environment.
Experience with Cisco switches and routers.
Required Certifications: Security+ CEEducation: High School Diploma. AAS Preferred.
Location: Onsite at Quantico, VA
US Citizenship required

Location

Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Onsite Work Location: USA VA Quantico

Additional Work Locations

Total Rewards
At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans