NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

About the role

Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. The work you’ll do will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

Responsibilities

• Initiate and resolve service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements

• Active Top Secret clearance required
• 2+ years of IT support experience in a Help Desk environment
• Experience with Cisco switches and routers
• High School Diploma; AAS preferred
• US Citizenship required

Skills

• Help Desk Support
• IT End User Support
• IT Help Desk

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance