NC Telecounselor

About the role

New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers specializing in safe, quality, best‑in‑class care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 treatment centers across multiple states, they provide medication‑assisted treatment, counseling, support, and care management. Telecounselors provide individual counseling via a HIPAA‑compliant synchronous video platform to patients across New Season’s clinics, may work remotely, and collaborate with a multidisciplinary treatment team (Medical Director, Program Director, Treatment Services Coordinator, Counselors, Nurses) to meet clinical needs and support patient well‑being.

Responsibilities

• Perform individual counseling with assigned patients via synchronous video communication.
• Educate patients on all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one‑on‑one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments, and all other program‑related documentation within required time frames.
• May work with patients to complete intake, admission, discharge, and transfer paperwork.
• Document patient progress and complete organization and state‑mandated forms in the identified electronic health record and any other required systems.
• Maintain file compliance per policy and procedure; timely correct any documents or files found out of compliance.
• Identify clinical/case‑management needs and work to address those needs.
• Establish and maintain communication with assigned clinic leadership and support staff; respond to all emails within one business day and maintain a live updated shared calendar for patient scheduling.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Coordinate Urine Drug Screens with clinic liaisons and complete any required documentation.
• Ensure reading and understanding of General, program, and state‑specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR Parts 160 & 164 (HIPAA).
• Obtain and maintain proper licensure and/or certification according to specific state requirements and program needs.
• Actively participate in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by state laws or regulations.
• Participate in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participate in both individual and group supervisions as scheduled.
• Ensure compliance with local, State, Federal, and Colonial Management Group, LP rules, regulations, and policies.
• Always act in the best interests of the program and company; honor, support, and protect proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

Requirements

Education/Licensure/Certification: Qualified candidates will have a Master's degree in a Human Services related field. It is preferred that candidates hold current independent counseling license (LMHC, LCSW, LMFT or equivalent) in the state that they will support at the time of hire, with at least 1 year at current license level; however consideration may be given to candidates who are current Registered Interns under active supervision and will obtain unrestricted licensure in the state that they will support within 90 days of hire. Additionally, NC Licensed counselor (LCAS, LCMHC, LCSW, or LMFT) is required.

Qualifications

Experience Required: Knowledge and background in Substance Abuse and/or Telecounseling Services is preferred.

Skills

• Excellent interpersonal and communication skills
• Ability to multitask, work independently, prioritize, and be dependable and reliable
• Basic mathematics