NC Telecounselor

About the role

New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers specializing in safe, quality, best‑in‑class care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 treatment centers across multiple states, the organization provides medication‑assisted treatment, counseling, support, and care management, treating the whole person and addressing underlying causes of OUD. New Season operates nationally recognized and accredited methadone treatment centers dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives, treating patients with dignity and respect.

Job Summary: Telecounselors provide individual counseling services via a HIPAA‑compliant, synchronous video platform to patients within New Season's clinics across the United States. Telecounselors may be eligible to work remotely and must adhere to assigned schedules dependent on clinic assignments and patient needs. They work within a multidisciplinary treatment team consisting of the Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet clinical needs and assist in overall patient well‑being.

Responsibilities

• Perform individual counseling with assigned patients via synchronous video communication.
• Educate patients in all aspects of treatment, corresponding health issues and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one‑on‑one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program‑related documentation within required time frames.
• May work with patients to complete intake, admission, discharge and transfer paperwork.
• Document patient progress and complete organization and state mandated forms in the identified electronic health record and any other required systems.
• Maintain file compliance in accordance with policy and procedure and complete timely correction to any documents or files found to be out of compliance.
• Identify any clinical/case management needs and work to address those needs.
• Establish and maintain communication with assigned clinic leadership and support staff; respond to all emails within one (1) business day and maintain a live updated shared calendar for patient scheduling purposes.
• Report patient abuse, neglect and exploitation as required.
• Report patient grievances as required.
• Coordinate Urine Drug Screens with clinic liaisons and complete any required documentation.
• Ensure reading and understanding of the General, program and state specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Obtain and maintain proper licensure and/or certification according to specific state requirements and program needs.
• Actively participate in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by state laws or regulations.
• Participate in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participate in both individual and group supervisions as scheduled.
• Ensure compliance with local, State, Federal and Colonial Management Group, LP rules, regulations and policies.
• Always act in the best interests of the program and company; honor, support, and protect the proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region or corporate leadership.

Qualifications

• Master's degree in a Human Services related field.
• Preferred: current independent counseling license (LMHC, LCSW, LMFT or equivalent) in the state that they will support at the time of hire, with at least 1 year at current license level.
• Consideration may be given to candidates who are current Registered Interns under active supervision and will obtain unrestricted licensure in the state that they will support within 90 days of hire.

Requirements

• NC Licensed counselor (e.g., LCAS, LCMHC, LCSW or LMFT).

Skills

• Excellent interpersonal and communication skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.
• Possess basic mathematics skills.

Benefits

• Eligible for remote work environment.
• 3 weeks of PTO.