NC Telecounselor

About the role

New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers specializing in safe, quality, best‑in‑class care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 treatment centers across multiple states, the organization provides medication‑assisted treatment, counseling, support, and care management, treating the whole person and addressing underlying causes of OUD to support patients on their recovery journey. New Season operates nationally recognized and accredited methadone treatment centers dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives, treating patients with dignity and respect.

Responsibilities

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patient in all aspects of treatment, corresponding health issues and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one on one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program related documentation within the required time frames.
• May work with patients to complete intake, admission, discharge and transfer paperwork.
• Documents patient progress and completes organization and state mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with