NB1611- Branch Supervisor

Responsibilities

• Assist all staff with any job-related questions, ensuring staff is operating in compliance with Bank policies and procedures.
• Partner with Assistant Manager and Branch Manager, and assume authority in their absence, to ensure daily branch operations are being conducted in a responsible and sound manner, in accordance with all applicable laws, regulations and guidelines.
• Maintain a working knowledge of all products and services to assist in answering questions from staff and customers.
• Train and develop staff toward procedural compliance, goal achievement and exceptional customer service.
• Coach and mentor staff in building relationships through referrals and cross-selling Bank products and services.
• Maintain clear and open communication between branch management and staff, actively listen to staff when questions are raised, and cascade important information both up to management and down to staff members in a timely manner.
• Proactively strive to retain and grow the current customer base by providing efficient daily operations of the branch and exceptional customer service.
• Lead by example by modeling appropriate sales techniques to staff.
• Execute on sales opportunities by making product suggestions based on customer needs and referring to the appropriate branch or external representative (deposits, loans, investments, debit cards, and merchant Services OTM).
• Aid in customer outreach by managing, assigning and conducting outbound phone calls, to educate and inform customers about additional products and services available to them.

Requirements

• High School Diploma or equivalent required.
• Two-year college degree or 2+ years banking experience, including supervisory experience.
• Proficient with all Teller-related functions, including cross-selling bank products (1+ years’ experience required. 2+ years’ experience preferred.)
• Good interpersonal and problem solving skills (1+ years’ experience required. 2+ years’ experience preferred.)
• Good computer skills (1+ years’ experience required. 2+ years’ experience preferred.)
• Ability to multi-task effectively (1+ years’ experience required. 2+ years’ experience preferred.)
• Supervision of staff (1+ years’ experience required. 2+ years’ experience preferred.)
• Operating an Adding Machine required.
• Must be able to stand for prolonged periods of time.
• Ability to lift and transfer coin bag (approximately 30 lbs.).