Maintenance Supervisor

Duties And Responsibilities

• Assist with annual budget preparation; monitor expenses and manage costs through effective inventory control and purchasing procedures.
• Accurately process payroll, monitor overtime, and ensure adherence to company financial guidelines.
• Oversee unit inspections for move-ins, move-outs, and work order chargebacks; ensure proper deposit deductions and timely documentation.
• Issue and track purchase orders, invoices, vendor credentialing, and petty cash in accordance with company policies.
• Drive vendor compliance with Ops Technology, maintaining at least 90% utilization.
• Ensure all reports are completed accurately and submitted on time.
• Use company equipment responsibly per operational guidelines.
• Develop, implement, and enforce safe work practices; lead monthly safety meetings and maintain OSHA/MSDS documentation.
• Ensure compliance with all safety, operational, and reporting procedures, including timely incident and workers’ compensation reporting.
• Maintain company equipment, tools, and materials in a neat and orderly manner; keep the shop organized and manage proper inventory levels.
• Lead, mentor, and coach the service team to achieve optimal performance; communicate performance concerns to the Community Manager promptly.
• Foster a culture of accountability, continuous learning, and recognition.
• Conduct regular team meetings, performance reviews, and training sessions to support growth and alignment with company values.
• Communicate regularly with the Community Manager and Regional Property Manager regarding community needs.
• Recruit, interview, and onboard service team members; support career development, retention, and training compliance.
• Schedule, delegate, and oversee daily assignments and on-call rotations to ensure balanced workloads.
• Maintain a professional, positive, and polished team image; ensure dress code compliance.
• Assign, track, and complete service requests following the “9, Noon, and 5” process; ensure daily updates and meet property work order goals.
• Resolve service requests within 24 hours when possible; escalate complex issues to the Facilities Manager.
• Conduct preventative maintenance according to schedule; maintain equipment and plan for long-term repairs.
• Oversee cleanliness, safety, and curb appeal of all common areas, GO Zones, Leasing Office, grounds, and facilities.
• Support capital projects and renovations in collaboration with Capital Project Manager(s) and contractors.
• Perform snow and ice removal as needed; complete logs and ensure vendor compliance with snow contracts.
• Cover weekly property and vacant-unit inspections; enter all inspection reports into software.
• Maintain grounds, trash areas, breezeways, stairwells, and common areas free of debris and hazards.
• Respond to emergency calls per GoldOller policy.
• Analyze work orders for recurring issues or long-term maintenance trends.
• Complete monthly preventative maintenance tasks and submit reports.
• Manage all aspects of the make-ready process, ensuring timely, budget-conscious unit turns with thorough final inspections.
• Oversee quality control of unit turns, including vendor coordination, technician oversight, daily walkthroughs, and final approval.
• Inspect units within 72 hours of receiving a notice to vacate and document required work.
• Engage with residents professionally, respectfully, and with approachability.
• Report questionable activity, unsanitary conditions, and unauthorized occupants/pets to the Community Manager.
• Participate in court hearings and appeals as needed.
• Communicate clearly in written notices and face-to-face interactions.
• Support resident events and serve as a positive representative of the community.

Position Requirements

• Strong knowledge of property maintenance, safety practices, and operational standards.
• Ability to read and interpret financial reports, budgets, sketches, and blueprints.
• Knowledge of RealPage systems preferred (OneSite, Ops Technology).
• Understanding of Fair Housing, ADA, Landlord–Tenant Law, OSHA standards, and local/state building codes.
• Effective written and verbal communication; ability to connect with diverse individuals.
• Ability to inspire, coach, and hold team members accountable.
• Strong time management, conflict resolution, and problem-solving skills.
• Buils and maintains strong working relationships with peers, leaders, residents, and community agencies.
• Ability to perform well in fast-paced environments and quickly adapt to changing priorities.