Navigator, Orthopedic and Cardiac Services

Position Summary

The Navigator for Orthopedic and Cardiac Services at Hollywood Presbyterian Medical Center (HPMC) plays a vital role in supporting the hospital's mission to deliver patient-centered, culturally sensitive, and efficient care. This role ensures personalized guidance through the healthcare continuum, emphasizing education, care coordination, and advocacy for patients undergoing orthopedic and cardiac procedures. The Navigator acts as a liaison between patients, families, and healthcare providers to streamline processes and ensure high-quality clinical outcomes and enhance operational efficiency.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Provide tailored education to patients and families regarding orthopedic and cardiac procedures, recovery expectations, and self-care.

• Carefully coordinate multidisciplinary care plans involving surgeons, cardiologists, case managers, nurses, physical therapists, and social workers.

• Ensure timely scheduling of surgeries, diagnostic imaging, consultations, and rehabilitation services.

• Communicate effectively with all stakeholders to enhance continuity and quality of care throughout the patient journey.

• Monitor and report quality metrics related to patient satisfaction, readmissions, and length of stay for orthopedic and cardiac services.

• Aid in implementing evidence-based practices and clinical pathways that align with national standards and organizational goals.

• Support community outreach efforts and provide education to raise awareness of HPMC’s orthopedic and cardiac programs.

• Collaborate with the performance improvement team to achieve accreditation standards and improve patient outcomes.

Operational Management

• Conduct education for staff on the patient types and case studies with ongoing coaching.

• Foster a collaborative and supportive work environment.

Patient Care

• Ensure that patients receive high-quality care in accordance with their treatment plans.

• Monitor patient progress and adjust care strategies as necessary.

• Address patient and family concerns with empathy and professionalism.

Regulatory Compliance

• Ensure compliance with all local, state, and federal regulations and standards.

• Prepare for and participate in inspections and audits.

• Maintain up-to-date knowledge of industry regulations and best practices.

• Review and Develop a plan of correction for deficiencies noted during survey inspections and provide a written copy of such in collaboration with the organization’s regulatory oversite to the governing board and ombudsman representative as required.

Financial Management

• Monitor revenue and expenses to ensure financial sustainability.

• Implement cost-control measures while maintaining quality care.

Quality Improvement

• Develop and monitor quality improvement initiatives.

• Analyze data to identify areas for improvement in patient care and operational efficiency.

• Lead staff training on quality improvement practices.

• Participate in Infection Prevention practices.

Committee Functions

• Serve on various committees of the facility and provide written/oral reports of such committee meetings as directed or as may become necessary.

• Assist Quality department in developing and implementing appropriate plans of action to correct identified quality deficiencies.

• Evaluate and implement recommendations from the facility’s committees as necessary.

Safety

• Ensure all facility personnel, visitors, etc., follow established safety regulations, to include fire protection/prevention, smoking regulations, infection prevention, etc.

• Ensure the building and grounds are maintained in good repair.

• Review accident/incident reports and establish an effective accident prevention program.

• Ensure all personnel follow established regulations governing the use of labels and MDSs for hazardous materials.

• Ensure that facility procedure manuals identify safety precautions and equipment to use when performing tasks that could cause bodily injury.

• Ensure that facility personnel follow established ergonomics policies and procedures.

• Ensure that facility personnel performing tasks that involve potential exposure to blood, body fluids, or hazardous materials participate in in-service training program prior to performing such tasks.

Patient Rights

• Maintain confidentiality of all patient information.

• Ensure the patients’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights.

• Review patient complaints and grievances and follow-up as required.