Navigator, Neighbor Services

About the role

The Neighbor Services Navigator II, Feeding Pinellas, is a critical role within the Feeding Tampa Bay organization. Reporting to the Feeding Pinellas Neighbor Services Manager (Asst. Director of Empowerment Services), this position focuses on providing comprehensive empowerment services through a case management approach.

Responsibilities

• Be available to Open and Close Feeding Pinellas location
• Act as a point of contact (POC) for volunteer questions and concerns
• Facilitate the Feeding Pinellas pantry and Trinity Cafe as required
• Participate in Feeding Pinellas team meetings and collaborate with the Neighbor Food Programs team
• Occasionally represent Feeding Tampa Bay/Feeding Pinellas at community events and meetings
• Support Feeding Tampa Bay’s clean and safe initiative
• Conduct neighbor intakes and needs assessments in-person or virtually
• Triage needs and make appropriate referrals to the suitable FTB service, onsite partner, or community resource
• Deliver one or more empowerment core services during each neighbor interaction, including Food Assistance, SNAP Assistance, Benefits Navigation, Advocacy, Crisis Intervention, and Information and Referrals
• Provide Supplemental Nutrition Assistance Program (SNAP) online application assistance
• Respond to inquiries for food assistance by helping clients navigate current Feeding Tampa Bay resources and make customized recommendations for services
• Ensure the centralization of connection between services provided in the Empowerment Center and food resources available in Feeding Pinellas and across the 10-county region
• Complete necessary follow-up to close the loop on resource referrals
• Provide exceptional customer service to ensure Neighbors feel welcome and have a positive experience
• Uphold client confidentiality and privacy standards at all times
• Support services for s’well program expansion at Pinellas location
• Serve as a first responder during natural disasters, supporting community distributions, emergency hotline coverage, and triage services as needed

Requirements

• Bachelor’s degree and/or 4+ years’ experience in social work, human services, counseling, public health, case management, or other relevant/related field
• Customer Service Experience a Plus
• Demonstrates ability to communicate clearly and concisely, both orally and in writing
• Experience working in low-income, culturally diverse, community settings and a basic understanding of the challenges and barriers faced when individuals and families seek assistance
• Knowledge and experience with homeless or housing-insecure populations a plus
• Excellent verbal and interpersonal skills; especially demonstrate ability to work with and communicate effectively over the phone and in person
• Experience working in high stress environments
• Preferred experience in crisis intervention, de-escalation, active listening and motivational interviewing
• Comfortable with public speaking in public, including giving group presentations and training workshops to diverse audiences
• Proven ability to handle and document deliverables and data from a number of sources. Spreadsheet skills a must
• Proficient with Microsoft Office, Google Suite, Zoom and Asana experience a plus
• Occasional travel required among our 10-county service region
• Possession of a valid Florida Driver’s license
• Bi-Lingual a plus