Service Navigator

About the role

We are looking for a compassionate, resourceful, and highly skilled Service Navigator to help individuals access services, provide options counseling, and offer hands-on support to connect clients with long-term services and supports.

Reports to: Lead Service Navigator

Responsibilities

• Provide timely information, referrals, and application assistance in-person, by phone, email, or home visits.
• Conduct detailed assessments and offer options counseling to help clients understand and access available services.
• Collaborate with municipal agents, senior center directors, and community organizations to support client needs.
• Work with the Benefits Access Team and connect consumers to other WCAAA programs.
• Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months.
• Participate in outreach presentations, workshops, and trainings as needed.
• Maintain accurate records, meet annual program targets, and complete required reports.

Requirements

• Bilingual in Spanish strongly preferred.
• Knowledge of aging services, long-term options, and caregiver issues.
• BA/BS degree in human services or related field preferred; Associate’s degree with 5–7 years of relevant experience considered.
• Direct experience in human services (especially working with seniors) preferred.
• Strong interviewing, counseling, and communication skills.
• Proficiency with Microsoft Office applications.
• Valid CT driver’s license and reliable transportation.
• Ability to lift/carry 5–10 lbs. and work in diverse environments.

Benefits

• Health, dental, vision, and retirement benefits
• Paid time off and holidays
• Mileage reimbursement for travel

Why Join Us

• Make a direct impact in the lives of seniors and caregivers in your community.
• Supportive team environment with opportunities for professional growth.
• Training and certification provided.