Navigator- Michael Patrick's (Seasonal)

About the role

A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.

Responsibilities

• Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
• Responds to guest inquiries and requests in a timely manner
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
• Handle guest complaints or issues professionally or bring them to the manager when necessary
• Take to-go orders over the phone and in person
• Responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges
• Engage with guests to ensure they're happy with food and service
• Refill drinks and clear plates as needed during guest’s dining experience
• Monitors restaurant activity to determine seating/dining flow
• Performs opening and closing duties as directed by supervisor or manager
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
• Performs any other duties as assigned

Qualifications

• 1 year of restaurant experience preferred
• Organizational skills
• Exceptional interpersonal and communication skills
• Positive attitude
• Work well in a team environment
• Ability to multitask
• Availability on weekdays, weekends, nights, mornings, and holidays
• Must be able to read and write in English and handle math calculations

Benefits

• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels

Pay

USD $19.50 - USD $19.50 /Hr. Tipped Position. This position does not earn tips.