Navigation Trainer

About The Role

We are looking for an engaging and enthusiastic Trainer who will be responsible for training new hires within the Navigation Team as well as helping existing employees improve their knowledge and overall performance. The ideal candidate will bring experience in developing and delivering training content, identifying and addressing skill gaps in trainees, and strong facilitation skills. The healthcare environment is constantly changing and the ideal candidate will understand that materials need to remain dynamic and that constant upskilling is necessary to support the Navigation Department.

What You’ll Do

• Develop and maintain new hire training materials supporting all Navigation functions.
• Develop educational materials including instructional videos, manuals, presentations, and other reference materials to promote ongoing learning and development of the department.
• Partners with leadership and subject matter experts to develop a training library that includes both new hire training materials as well as other materials to support the ongoing learning and development of our staff.
• Maintain and audit the library for relevancy and accuracy.
• Works in a cross-functional environment to proactively prepare/update training materials ahead of significant product launches/enhancements, new client launches, open enrollment, and more.
• Develop games, spiffs, and engaging activities to help keep trainees motivated while promoting our core values and culture.
• Measure the effectiveness of training programs via trainee feedback, individual and team performance/progress, etc.
• Conduct regular side-by-sides, observations, and quality assessments to identify knowledge gaps and develop strategies to address them.
• Schedule and facilitate training sessions, including setting up materials, virtual meetings, classroom, etc.

Note: New hire training will need to be conducted in person and onsite at the Denver Location unless otherwise approved by management.

Who You Are

• Bachelor’s degree in education preferred
• Minimum 3 years of dedicated training experience required, where training/facilitating comprised at least 50% of job responsibilities
• Strong interpersonal and conflict-resolution skills
• Excellent verbal and written communication skills
• Organized, detail-oriented, and demonstrated ability to synthesize information and develop meaningful and impactful training materials
• Demonstrated ability to work in cross-functional environments and manage multiple stakeholders in order to deliver materials on time
• Proficiency in Mac and Google Suite applications
• Able to travel as needed
• Exceptional time management and ability to prioritize and adapt to evolving priorities and requirements

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

About Rightway

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

How We Live Our Values

• We are human, first
• We redefine what is possible
• We cultivate grit

COMPENSATION

$56,000 - $70,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.