Navigation Center Coordinator - Hospice of Cincinnati

Job Overview

This is an inbound and outbound call center role within the Hospice Care Team at Hospice of Cincinnati. The Navigation Center Coordinator supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties.

Job Responsibilities

• Coordinates and schedules consultation/admission visits for clinical staff in EPIC.
• Continuous management of Consult/Admission scheduling work queue for pending referrals in EPIC.
• Aids in coordinating discharges, readmissions, and division transfers to IPCC's.
• Reconciles the IPCC's bed availability and coordinates transport time for acute/respite patients.
• Demonstrates courtesy, respect toward patients, professionals and team members.
• Develops and maintains professional, positive relationships and communicates effectively with internal and external customers.
• Acknowledges the work of the department as a shared responsibility and participates fully.
• Maintains office processes; checks documents and communication for accuracy.
• Processes and routes incoming calls to appropriate recipients, effectively managing calls that deal with crisis situations.
• Thoroughly collects, documents, and accurately enters data on new referrals into EPIC, including verification of eligibility and benefits with reimbursement sources.
• Works on improving quality, safety, and service.

Job Requirements

• High School Diploma or GED Degree or GED
• 1 - 2 Years Experience Customer Service
• Computer proficiency in MS Office EPIC typing proficiency
• Medical terminology
• Excellent verbal and written communication
• Customer service Negotiations skills
• Independent thinker

Job Overview

This is an inbound and outbound call center role within the Hospice Care Team at Hospice of Cincinnati. The Navigation Center Coordinator supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties.

Job Responsibilities

• Coordinates and schedules consultation/admission visits for clinical staff in EPIC.
• Continuous management of Consult/Admission scheduling work queue for pending referrals in EPIC.
• Aids in coordinating discharges, readmissions, and division transfers to IPCC's.
• Reconciles the IPCC's bed availability and coordinates transport time for acute/respite patients.
• Demonstrates courtesy, respect toward patients, professionals and team members.
• Develops and maintains professional, positive relationships and communicates effectively with internal and external customers.
• Acknowledges the work of the department as a shared responsibility and participates fully.
• Maintains office processes; checks documents and communication for accuracy.
• Processes and routes incoming calls to appropriate recipients, effectively managing calls that deal with crisis situations.
• Thoroughly collects, documents, and accurately enters data on new referrals into EPIC, including verification of eligibility and benefits with reimbursement sources.
• Works on improving quality, safety, and service.

Job Requirements

• High School Diploma or GED Degree or GED
• 1 - 2 Years Experience Customer Service
• Computer proficiency in MS Office EPIC typing proficiency
• Medical terminology
• Excellent verbal and written communication
• Customer service Negotiations skills
• Independent thinker