Natural Gas Retail Operations Coordinator
About the role
The Natural Gas Retail Operations Coordinator will understand concepts of Natural Gas and the role Retail Operations plays within the Natural Gas department. Key responsibilities include:
- Complete enrollments tasks; learn related systems and programs.
- Work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts.
- Basic deal purchase/deal entry responsibilities.
- Focus on Account/Market operations – including account tracking, drops, enrollments, adjustments, etc. for all customers.
- Use of the Natural Gas Pricing tool, EDI, and various utility systems.
- Verify the accuracy of submitted data through various reports & contractual documents.
- Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications.
- Change, move, update accounts on deals while understanding the overall picture and the effects on other groups.
- Clear, concise and timely communication with appropriate parties.
- Enter, upload and adjust the TCQ, Base & Heat data points.
- Maintain Enrollments upload files; understand how files work.
- Share information as appropriate on accounts; using Smartsheet to relay required information.
- Basic deal execution functions, deal set up and structure.
- Ability to enter basic Natural Gas deals, such as triggers and monthly deals.
- Verify deal parameters, such as risk and contract issues prior to purchase.
- Meet and complete tasks as required by established compliance controls.
- Cook with other departments to diagnose and repair problems.
- Coordinate between other departments to diagnose and repair problems.
- Respond to inquiries from multiple groups regarding deal costs, structure, set up.
- Work with IT regarding process changes, system implementations, facilitating daily and monthly adjustments.
- Adjustments; new system testing.
- Training/special projects/rotational responsibilities/new tasks as required.
- Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague.
Responsibilities
Key responsibilities include:
- Complete enrollments tasks; learn related systems and programs.
- Work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts.
- Basic deal purchase/deal entry responsibilities.
- Focus on Account/Market operations – including account tracking, drops, enrollments, adjustments, etc. for all customers.
- Use of the Natural Gas Pricing tool, EDI, and various utility systems.
- Verify the accuracy of submitted data through various reports & contractual documents.
- Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications.
- Change, move, update accounts on deals while understanding the overall picture and the effects on other groups.
- Clear, concise and timely communication with appropriate parties.
- Enter, upload and adjust the TCQ, Base & Heat data points.
- Maintain Enrollments upload files; understand how files work.
- Share information as appropriate on accounts; using Smartsheet to relay required information.
- Basic deal execution functions, deal set up and structure.
- Ability to enter basic Natural Gas deals, such as triggers and monthly deals.
- Verify deal parameters, such as risk and contract issues prior to purchase.
- Meet and complete tasks as required by established compliance controls.
- Cook with other departments to diagnose and repair problems.
- Coordinate between other departments to diagnose and repair problems.
- Respond to inquiries from multiple groups regarding deal costs, structure, set up.
- Work with IT regarding process changes, system implementations, facilitating daily and monthly adjustments.
- Adjustments; new system testing.
- Training/special projects/rotational responsibilities/new tasks as required.
- Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague.
Requirements
Associates degree and/or 0-3+ years related work experience.
Advanced computer literacy.
Detail oriented and ability to multitask in a fast paced environment; adherence to deadlines.
Good verbal and written communication skills.
Ability to relate to customers/outside contacts and fellow employees.
Ability to operate basic office equipment.
Qualifications
Associates degree and/or 0-3+ years related work experience.
Skills
Associates degree and/or 0-3+ years related work experience.
Advanced computer literacy.
Detail oriented and ability to multitask in a fast paced environment; adherence to deadlines.
Good verbal and written communication skills.
Ability to relate to customers/outside contacts and fellow employees.
Ability to operate basic office equipment.
Benefits
Medical benefits and retirement contributions that start on your first day.
Three weeks (15 days) of paid vacation time per year.
Tuition reimbursement for any employee that would like to further their education.
Paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live.
Commitment to sustainability, charitable giving, and innovation.
Flexible working policy.
Choice of high deductible and PPO Health Plans to fit your individual needs.
Wellness program.
Pay
N/A
Schedule
N/A