Nationwide Virtual Hiring Event-Property Claims Adjusters

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide is hiring Property Claims Adjusters for certain territories across the country. Field Roles are available in the following locations. Candidates MUST be located in, or able to relocate to, one of the areas below:

• Austin, TX
• Dallas, TX
• Philadelphia, PA
• San Joaquin or Stanislaus, CA
• South Central PA
• Waterloo/Cedar Falls, IA
• Tidewater/Virginia Beach, VA
• Rhode Island or Eastern Connecticut

National Catastrophe openings are available within 50 miles of major metro areas in the Northeast, West and Midwest regions of the United States. All field roles are work from home positions with day travel to policy locations (3–4 days/week) using a company vehicle—gas, maintenance included with and personal use allowance. Claims inspections will include onsite and virtual inspections.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow-ups through proficient use of claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
• May perform other responsibilities as assigned.

Requirements

• 3-5 years of insurance field/property claims handling or adjusting experience preferred.
• Proficiency in estimating software such as Xactimate or comparable platforms.
• Ability to write estimates and manage claims from start to finish.
• Background in construction, roofing, remodeling, or water mitigation.
• Strong customer service and written/verbal communication skills.
• Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch, stoop, bend and/or crawl to inspect structures; work outside in all types of weather.
• Catastrophe Duty is a requirement of all Field and Desk Property Claims Adjuster roles. (Please note that catastrophe duty consists of 21 days (Sun – Sat) 12 hours per day.)
• State licensing where required.
• Obtain Xactimate Level 1 certification within a year of start date.
• Obtain Xactimate Level 2 certification within two years of employment.
• Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.
• Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call.
• Must be available to work catastrophes (CAT).

Qualifications

• Undergraduate degree or equivalent experience.
• Three to five years of related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.
• General knowledge of insurance theory and practices, and contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of the investigation, consultation, and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
• Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Organizational skills to prioritize work.
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents, and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.
• Able to provide leadership to less experienced claims associates.

Benefits

• Medical, Dental, Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off (minimum of 18 days paid time off each full calendar year, pro-rated quarterly based on hire date)
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• Life insurance
• Short and long term disability coverage
• Business casual attire

Pay

The national salary range for Field Claims Specialist II, Property: $62,500.00-$115,500.00

The expected starting salary range for Field Claims Specialist II, Property: $62,500.00 - $93,500.00

Schedule

• Work from home with day travel to policy locations (3–4 days/week).
• Extended and/or non-standard hours as required.
• Must be available to work catastrophes (CAT) consisting of 21 days (Sun – Sat) 12 hours per day.
• Irregular hours and possible overnight travel.