Nationals Account Manager

About The Role

As a National Account Manager, you will play a critical role in managing and optimizing strategic relationships with some of TD SYNNEX's largest national customers. This is a senior, highly visible role designed for a sales and operations professional who thrives at the intersection of client engagement, operational excellence, and profitability management. You will serve as the primary operational liaison for high-velocity, high-complexity national accounts, supporting the full lifecycle from pre-sale coordination through post-purchase execution. Working closely with Client Executives and cross-functional partners, you will help drive revenue growth, improve margins, streamline workflows, and continuously elevate the client experience.

What You'll Do

• Client Relationship & Stakeholder Management
• Act as the primary operational contact for large national accounts generating high-velocity, transactional revenue.
• Execute daily and long-term communication strategies to support client engagement across assigned national territories.
• Partner with Client Executives to build and maintain comprehensive relationship maps across customer organizations.
• Develop a deep understanding of customer structures, engaging stakeholders across Purchasing, Sales, Operations, Finance, and Executive Leadership.
• Lead cross-functional collaboration with Finance, Operations, Vendor Management, Purchasing, and Supply Chain teams to ensure seamless execution.
• Revenue & Profitability Optimization
• Collaborate with Client Executives to analyze and manage customer and vendor P&L performance.
• Identify and execute initiatives that improve profitability, including automation, inventory optimization, freight efficiencies, and scalable resource models.
• Support pricing strategies through contract compliance audits and grid pricing reviews to mitigate financial risk.
• Conduct ongoing freight and logistics analysis to reduce costs while improving service levels.
• Oversee daily transactional volumes ranging from 2,000-6,000 purchase orders, ensuring KPIs such as same-day shipping, fill rates, and zone optimization are consistently met.
• Support financial modeling, onboarding, and implementation planning for new customer contracts.
• Process Improvement & Problem Solving
• Lead continuous improvement initiatives informed by customer feedback, QBRs, KPIs, and SLA performance.
• Manage and coordinate operational projects as needed to support client and business objectives.
• Drive efficiency through automation, AI-enabled solutions, and BPO strategies.
• Independently resolve complex customer challenges with a proactive, solutions-oriented mindset.
• Reporting, Analytics & Insights
• Partner with Business Operations to deliver customized customer reporting and scorecards, including PO management, pipeline trends, rebate tracking, and financial performance.
• Translate data into actionable insights that improve operational efficiency and customer outcomes.
• Ensure accuracy and timeliness of reporting through close collaboration with internal stakeholders.
• Execute supply chain KPIs and support client-specific solution offerings.
• Escalation & Executive Engagement
• Serve as the senior operational escalation point for national accounts.
• Influence internal teams to resolve issues quickly and exceed customer expectations.
• Maintain high customer satisfaction and Net Promoter Scores through proactive engagement and follow-up.

Required Qualifications

• 3-5+ years of experience in account management, sales operations, supply chain, or a related role.
• Bachelor's degree or equivalent professional experience.
• Strong analytical, financial, and problem-solving skills.
• Proven ability to manage complex, high-volume operational environments.
• Excellent written and verbal communication skills, including executive-level presentations.
• Experience collaborating across diverse teams and organizational levels.
• Advanced proficiency with business systems, reporting tools, and Microsoft Office applications.
• Ability to adapt quickly in a fast-paced, evolving environment while managing multiple priorities.

Preferred Skills & Attributes

• Strategic mindset with a passion for continuous improvement and innovation.
• Strong negotiation and influencing skills.
• Demonstrated leadership capability, with comfort driving initiatives and change.
• Commitment to ethical business practices, confidentiality, and inclusion.
• Experience supporting enterprise or national-level customers is a plus.