National Volunteer Systems Coordinator - VA

About the role

Islamic Relief USA is seeking a detail-oriented, task-driven individual to join our team as the National Volunteer Systems Coordinator based in our headquarters located in Alexandria, VA. This position is responsible for providing support to IRUSA's Volunteer Department.

Responsibilities

The National Volunteer Systems Coordinator leads inter-departmental coordination for the Volunteer Management Office, tracks volunteer events and departmental needs nationally, and drives volunteer and community innovation by designing the systems, data infrastructure, and digital experiences that power IRUSA's registered volunteer network.

• Data & Reporting: Maintains volunteer records and acts as data custodian for the department, ensuring all data is accurate and accessible, and creates standard and custom reports to assist in strategic decisions.
• Systems Administration & Digital Experience: Serves as system administrator for volunteer engagement platforms, maintaining opportunity templates, registration forms, workflows, reports, dashboards, and user permissions.
• Cross-Departmental Coordination: Serves as the inter-departmental coordination point for the Volunteer Management Office, collaborating with Development, Programs, Marketing, Operations, HR, and other departments.
• Regional Support & Standardization: Supports regional volunteer coordinators in managing and tracking their events, creating and tracking opportunities, and sending communications efficiently.
• Department Operations: Tracks all volunteer events nationally and maintains a current view of departmental needs across all regions, and manages department merchandise, materials, and equipment.

Qualifications

• Bachelor's degree, preferred.
• Experience in the field of volunteering or volunteer management is preferred.
• Excellent written and oral communication skills, presentation skills, and analytical skills.
• Salesforce CRM experience desired.
• Experience designing or managing data systems, dashboards, and reporting tools (e.g., Salesforce reports and dashboards, Excel, Power BI, or similar) strongly preferred.
• Familiarity with user experience (UX) and user-centered design principles for digital tools and portals, preferred.
• Demonstrated interest in innovation, research, and continuous process improvement.
• Strong project coordination skills with the ability to work across multiple departments and regional teams.
• Basic knowledge of principles and practices of volunteer management.
• Able to use computers and program related software proficiently including but not limited to Microsoft Word, Excel, and Google Docs.
• Strong communication and interpersonal skills and ability empower others.
• Must possess the ability to self-manage multiple priorities, using strong time management skills that are complex in nature.
• Must possess and maintain a valid driver's license.
• Must be authorized to work in the United States.

Skills

• Excellent written and oral communication skills, presentation skills, and analytical skills.
• Salesforce CRM experience desired.
• Experience designing or managing data systems, dashboards, and reporting tools.
• Familiarity with user experience (UX) and user-centered design principles for digital tools and portals.
• Strong project coordination skills with the ability to work across multiple departments and regional teams.
• Basic knowledge of principles and practices of volunteer management.
• Able to use computers and program related software proficiently including but not limited to Microsoft Word, Excel, and Google Docs.