National Idealist Systems Coordinator - VA

Full‑time position based in Alexandria, VA, within the Social Innovation division of IDEA (Islamic Development & Empowerment in America). The role supports the Social Innovation Department by coordinating inter‑departmental volunteer (Idealist) activities, designing data systems, and enhancing digital experiences for the organization’s Idealist network.

Responsibilities

• Data & Reporting: Maintain Idealist records as data custodian, conduct routine audits, create standard and custom reports, design and implement tracking systems and dashboards, and manage background checks and waivers.
• Systems Administration & Digital Experience: Serve as system administrator for Idealist engagement platforms, manage ClickUp administration, lead development of an Idealist login portal and end‑to‑end digital experience, create and publish Salesforce Idealist opportunities, and run email‑marketing campaigns.
• Cross‑Departmental Coordination: Act as the inter‑departmental liaison for Social Innovation, collaborate with Development, Programs, Marketing, Operations, HR, and others to assess needs, build volunteer capacity, support events, deliver data, and coordinate volunteer communications; work with the Disaster Management Team on vetting and deployment; oversee the department’s internship program.
• Regional Support & Standardization: Assist regional Idealist coordinators with event management and communications, develop and distribute standardized resources (templates, SOPs, toolkits, training materials, webinars), and maintain centralized resource libraries.
• Department Operations: Track national volunteer events, manage department merchandise and equipment, coordinate logistics for national initiatives (including international trips, disaster relief, trainings, fundraisers, and team‑building activities), research volunteering trends, and represent the department at events as needed.

Qualifications

• Bachelor’s degree preferred.
• Experience in volunteering or volunteer management preferred.
• Excellent written and oral communication, presentation, and analytical skills.
• Salesforce CRM experience desired.
• Strong background in designing or managing data systems, dashboards, and reporting tools (e.g., Salesforce reports, Excel, Power BI).
• Familiarity with user experience (UX) and user‑centered design principles for digital tools.
• Demonstrated interest in innovation, research, and continuous process improvement.
• Project coordination skills with ability to work across multiple departments and regional teams.
• Basic knowledge of volunteer‑management principles and practices.
• Proficiency with Microsoft Word, Excel, Google Docs, and related software.
• Strong interpersonal skills; ability to empower others.
• Self‑management of multiple priorities with strong time‑management abilities.
• Valid driver’s license and ability to travel as needed; ability to work weekends.
• Authorized to work in the United States.
• Commitment to IDEA’s faith‑inspired values and safeguarding policies (Integrity, Service, Resilience, Social Innovation, Collaboration).