National Uptime Center Manager

About the role

This is a service leadership role at the center of Earthborne’s national service growth. You’ll lead a team of technicians and administrators responsible for keeping equipment running for production-based customers across the country—businesses that depend on equipment uptime to keep their own operations moving. You’ll have the opportunity to build the processes, standards, and team culture that make exceptional service possible at a national scale. This is not simply a role managing an existing department; it’s an opportunity to build and shape a growing national service program. If you’re looking for a leadership position where the systems, processes, and team you build can become the backbone of a growing national operation, this is the opportunity for you.

Earthborne Trucks and Equipment has proudly served Warrington, Philadelphia, and surrounding areas for over 50 years. Over the years, we’ve become a trusted resource for sales, service, and trucking. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our Warrington facility features a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts department. We service all makes and models of heavy equipment and heavy-duty trucks, providing our customers with the support they need to keep their businesses moving. As a family-owned and operated business since our inception, we understand the importance of setting a high standard for our customers. Over the past 50 years, many of those customers have become more than customers—they’ve become part of the Earthborne family. Here at Earthborne, our purpose is to build partnerships with our customers through our passion for solving their problems. That passion creates an experience that exceeds expectations and builds the trust that keeps customers coming back. It’s also what inspires our team to show up every day with a sense of purpose—to be at play with purpose, rather than simply working to live.

Responsibilities

• Lead, develop, and mentor a team of technicians and service administrators.
• Set clear expectations and build a culture of accountability through Earthborne’s management operating system.
• Develop scalable processes, systems, and standards to support continued program growth.
• Build a high-performing team focused on safety, productivity, customer service, and continuous improvement.
• Oversee departmental and customer fleet maintenance programs.
• Design and coordinate proactive maintenance plans that maximize equipment uptime and reliability.
• Establish service strategies that help customers keep their operations running while strengthening long-term customer loyalty.
• Monitor service performance and ensure maintenance programs are delivered efficiently and consistently.
• Build and maintain lasting relationships with customers, vendors, and third-party service providers.
• Partner with the sales team to develop new customer relationships and generate service opportunities.
• Identify opportunities to expand the national service program and increase customer value.
• Own the department’s P&L and budget, operating as a true business leader—not simply a manager.
• Develop training and career pathways that strengthen the skills and capabilities of the service team.
• Stay current on manufacturer updates, technology, diagnostic tools, and industry best practices.
• Identify opportunities to introduce new capabilities and improve service delivery.
• Maintain acceptable WIP levels through a metric-driven approach focused on productivity, efficiency, and profitability.
• Establish and monitor key performance indicators to continuously improve departmental results.

Requirements

• High school diploma, Associate degree