National Support Specialist- Sterilizer

About the role

The National Support Specialist (NSS) ensures excellence and continuous improvement throughout the organization in assigned modalities. The NSS will develop standardized maintenance procedures, manage assigned maintenance activities, perform service repairs as needed, and oversee the required documentation trail of assigned diagnostic imaging modalities. The NSS will provide technical support to staff to support multi-vendor, multi-modality biomedical equipment.

Responsibilities

• Serves as the company technical expert in assigned modalities
• Works closely with Supply Chain to ensure the quality of parts and service providers
• Monitors and drives improvement of field technical staff expertise
• Travels and assists with complex service calls when deemed appropriate by the NSS and Service Line leader.
• Works with InterMed staff and others to ensure monthly compliance reporting is accurate and meets regulatory and customer requirements.
• Assist with PM Scheduling, proper pm checklists are being utilized and working with management to identify additional opportunities for training staff.
• Assists in the design of support programs and offerings that add value to all client types
• Answers FBS inquiries regarding customer software or hardware operation to resolve problems.
• Ensures down systems are returned to service as rapidly and efficiently as practical
• As needed, it creates customized internal training materials and procedures, and trains users in the proper use of hardware or software.
• Conference with staff, users, and management to establish requirements for new or used systems or upgrades.
• Conducts service feasibility studies, including risk mitigation analysis, recurring service issues, and/or system cost analysis.
• Other service needs as deemed necessary by the operations team.

Qualifications

Four-year college degree is preferred but not required. At least five years of managerial experience in a contract management environment.

Skills

• Bachelor's degree in engineering and 5 years industry experience or bachelor's degree in engineering technology and 7 years industry experience, or associate's degree in technology (to include military or OEM training, industry recognized technical training program) and 10 years industry experience at the minimum.
• Minimum of 10 years of experience servicing and maintaining advanced multi-vendor/multi-modality biomedical equipment.
• Possess specialized knowledge in several specialized modalities such as sterilizers, anesthesia, heart-lung machines, balloon pumps, and other identified specialty devices.
• Strong track record of client or customer satisfaction.
• Proven the ability to develop and implement new business models in the healthcare support services markets.
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment.
• Experienced in successful resolution of complex problems under pressure.
• Strong analytical skills.
• Excellent written and verbal communication skills.
• Certified Biomedical Equipment Technician (CBET) certification preferred.