National Program Manager 1

Are you energized by building strong partnerships, leading complex programs, and delivering measurable value for Enterprise customers? As a National Program Manager 1, you’ll play a pivotal role in driving customer success across a national portfolio of Enterprise accounts while owning strategy, execution, and continuous improvement from end to end. This role is ideal for a leader who thrives at the intersection of customer experience, operational excellence, and cross-functional collaboration.

Responsibilities

• Collaborate with Enterprise/National sales team for knowledge of potential new, changes to, and termination of Enterprise/National accounts.
• Collaborate with Enterprise sales team on ideal customer profiles based on data and field teams.
• Provide training, guidance, support, and management around Enterprise/National accounts to leadership, National Service Coordinator, and the field teams supporting the account.
• Provide management and leadership to subordinates, offering direction and coaching around duties and tasks as directed.
• Manage compliance of customer requirements as outlined in customer agreements.
• Train, implement, and monitor rollout of customers' VMS tools, if applicable, to Central Service team and field teams supporting the account.
• Collaborate with corporate, Central Service, and field leadership to identify process improvements and other solutions to address operational challenges.
• Report feedback and recommendations to field leadership and National Service leadership on how to improve customer relationships and revenue results.
• Review and report on daily/weekly/monthly data to ensure customer success, explore, and make recommendations to improve customer experience.
• Ensure and manage the accuracy, timeliness, and efficiencies of time entry into VMS tools along with reviewing weekly timesheets.
• Assist in scheduling, preparing, and attending customer QBR’s when applicable.
• Collaborate with the Central Service and branch offices daily/weekly with priority orders to ensure knowledge and understanding of customer needs.
• Focus on top-notch customer experience to drive high satisfaction/NPS scores for all Enterprise/National accounts.
• Attend weekly 1:1 coaching and feedback with leadership and direct reports (as applicable).
• Collaborate with others to develop and provide solution-based options to customers.
• Initiate ongoing self-improvement in relation to job development.
• Set an excellent example and quality image to all company personnel, customers, business partners, and the general public.
• Conduct activities as a company representative in an ethical and businesslike manner.
• Maintain and safeguard company assets and proprietary information.
• All other duties as assigned.

Requirements

• Experience managing large staffing accounts.
• Associate degree (or equivalent work experience in the staffing industry).
• Customer project management experience or equivalent combination of education, training, and recent, relevant industry experience.
• Proven experience leading teams or multi-units.
• Experience working with an MSP and VMS.
• Understanding and application of basic math skills and financial concepts.
• Analytical and reporting skills highly desired.
• Working knowledge of Microsoft Office applications, with a focus on Excel.

Benefits

• Responsible Time Off (Unlimited PTO program).
• Competitive health benefits.
• Career journey planning and employee recognition.
• Culture-focused opportunities including giving back to local communities, staying fit, joining cultural networks, and having fun and celebrating together.

Pay

$70k-$80k

Schedule

Remote with up to 20% travel, Monday-Friday 8AM-5PM.

About the Company

Peoplelink has been a cutting-edge leader in the staffing industry, placing more than 14,000 employees on job assignments each and every day. Your contributions, both big and small, will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

Physical Requirements

• Requires good hand/eye coordination, arm/hand/finger dexterity including the ability to grasp and visual acuity to use a keyboard, operate office equipment, and read and write application information.
• Frequently required to sit, reach with hands and arms, talk, and hear.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be available to enable individuals with disabilities to perform the essential functions.