National Production Manager - Market Expansion

About the role

The National Production Manager is responsible for two core functions critical to the company's expansion strategy: (1) leading end-to-end new market launches across North America, and (2) onboarding key production leaders to run high-performing, customer-focused operations ensuring they are trained, certified, and operationally ready before, during, and after launch.

Responsibilities

• Serve as the primary boots-on-the-ground lead for all new market openings, physically present at each location to drive setup and launch execution.
• Oversee office and warehouse buildout, ensuring each facility is operationally ready — properly equipped, organized, and compliant with Jacuzzi Bath Remodel standards — prior to launch.
• Recruit, onboard, and train new production staff including Installers, Installation Managers, Warehouse Supervisors and Production Managers, ensuring all team members are certified and field-ready before the market launch.
• Own the end-to-end launch timeline and budget for each market; identify and escalate risks proactively to senior leadership.
• Coordinate with cross-functional teams (Sales, Marketing, Operations, Supply Chain, IT, HR, Finance) to ensure all systems, inventory, and support structures are in place at launch.
• Develop and maintain a standardized market launch playbook that codifies the setup process — from site selection through first installation — and continuously improves it based on field learnings.
• Establish post-launch reporting on operational readiness, production performance, and quality metrics for executive visibility.
• Deliver comprehensive onboarding and ongoing training programs specifically for Production Managers and Installation Managers in all markets.
• Train Production Managers and Installation Managers on project scheduling — including job sequencing, crew coordination, and timeline management.
• Provide hands-on training on CRM (Salesforce) navigation, including pipeline management, job status updates, customer notes, and reporting, ensuring consistent platform adoption across all markets.
• Develop and deliver customer interaction training, equipping Production Managers and Installation Managers with the communication skills, professionalism standards, and escalation protocols needed to deliver an exceptional customer experience.
• Partner with Operations leadership to develop and continuously refine standard operating procedures, ensuring training content reflects current best practices and business expectations.
• Assess field competency through ride-alongs, job site visits, and performance reviews; identify gaps and deliver targeted coaching to bring individuals to standard.
• Track training completion, certification status, and field performance metrics; report findings to senior leadership and adjust programs to address recurring gaps.

Requirements

• Bachelor's degree in Operations Management, Business Administration, or related field preferred
• 5+ years of progressive leadership experience in Operations Management, Production Management, Market Expansion, training or a related role
• Demonstrated experience managing complex, cross-functional projects from planning through execution
• Strong verbal and written communication skills; ability to present effectively to field teams and executive audiences
• Comfortable with extensive travel within the United States; up to 75% depending on business needs
• Experience in home improvement, home services, or a similarly structured installation/field-operations business
• Familiarity with Salesforce CRM and LMS platforms

Compensation

Compensation is $128,000+ depending on experience with an annual bonus plan.

Location

Candidates residing within the following locations will be highly considered: Portland, OR; Seattle, WA; Phoenix, AZ; Tucson, AZ; Chino, CA; Raleigh, NC; Detroit, MI; St. Louis, MO; Houston, TX; Miami, FL; or Atlanta, GA.

Benefits

• Paid time off (PTO)
• 401(k) with matching program
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance