National Outreach Manager

Key Responsibilities

• Oversee and support the management of inbound referrals from external treatment centers.
• Collaborate closely with the call center and admissions team to ensure timely follow-up and a smooth intake process.
• Maintain strong communication with referral partners to ensure high-quality coordination and patient care.
• Coordinate outbound referrals for patients who cannot be admitted due to capacity, insurance limitations, or clinical needs.
• Work with national referral partners to identify appropriate placements for patients.
• Serve as a primary point of contact for referral partners and referred clients during transitions of care.
• Track patient stepdowns following detox or residential treatment.
• Collaborate with clinical and facility teams to ensure appropriate transitions to lower levels of care such as PHP or IOP.
• Maintain accurate documentation of stepdowns and referral outcomes within Salesforce.
• Generate reports from Salesforce related to referral sources, trends, and partnership activity.
• Monitor referral conversion rates and identify opportunities for improvement.
• Maintain accurate and up-to-date referral and patient data within CRM systems.
• Work closely with the National Outreach team, Admissions leadership, and call center staff.
• Identify and resolve issues within the referral and admissions pipeline.
• Communicate trends, concerns, and partnership opportunities to leadership.

Qualifications

• Education: High School Diploma or GED required; Associate degree preferred.
• Experience: Experience in admissions, outreach, business development, or partnership management within healthcare or addiction treatment.
• Skills: Strong knowledge of the addiction treatment continuum of care, including detox, residential, and stepdown programs; Excellent communication and relationship-building skills; Strong problem-solving and organizational abilities; Ability to work cross-functionally with multiple teams; Strong attention to detail and data accuracy.

Benefits

• Health Insurance
• Retail Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities