National Operations Manager

About the role

Sciens Building Solutions is seeking a National Operations Manager who is a positive change agent and can drive high customer satisfaction while supporting Divisional teams in building capabilities to fully execute and support the Sciens Service Suite (S3). This opportunity is ideal for someone with experience managing operations across multiple locations in the fire alarm, fire protection, and security industries, ready to assume ownership of a national operations role within a vibrant organization.

Responsibilities

• Ensure all associates embrace the Sciens safety culture and comply with all safety initiatives.
• Identify current S3 execution capabilities by division, pinpoint capability gaps, and work with division management to create and implement an action plan to achieve full S3 capabilities.
• Ensure Division associates—including technicians, service coordinators, deficiency and renewal coordinators, service managers, and supervisors—receive the correct level of training to successfully perform in their roles.
• Assist divisions in communicating with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed market potential.
• Report progress of S3 execution capabilities by division to the senior executive team and take corrective action as needed.
• Drive a high-performance culture at the Division level.
• Assist with manpower planning and allocation for assigned Divisions.

Requirements

• 5–10 years’ experience in an operations manager role within the fire alarm, fire protection, and security industry, or a combination.
• Ability to effectively communicate with a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team-building and leadership skills.
• Knowledge of current fire alarm, fire protection, and security systems.
• Strong understanding of profit and loss statements and key financial drivers.
• Willingness to travel up to 50% or as needed.

Benefits

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.
• Fun work culture.