National Leaves Clinical Specialist - Northeast
About the role
As a National Leaves Clinical Specialist, you will work directly with a JR/MPS team to support robotic and manual joint replacement procedures. You will be required to work within RepSuite for scan and schedule management in multiple territories across the country for employee leave of absence and when otherwise needed by the business. The NLCS will directly report to the Senior Manager, LEAP but indirectly work alongside local Mako Manager, JR Sales Manager, and GM. When not deployed the NLCS will assist and train with local JR team and execute all necessary clinical functions with that team. Field assignments can be as short as two weeks and as long as 3 months or more. Due to the nature of this role and travel requirements, we will accept candidates from the 48 continental United States.
Responsibilities
- Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications
- Develop and maintain expert-level knowledge of manual joint replacement instrumentation and implants
- Serve as a clinical resource to healthcare professionals, offering insights, training, and support
- Deliver comprehensive customer experience tailored to surgeons, nurses, and other clinical staff during deployment
- Ensure healthcare teams are proficient in MAKO technology, understand clinical benefits, and have access to program resources
- Act as point of contact for clinical inquiries, troubleshooting, and technical support related to Mako and manual instrumentation and implants
- Build and maintain strong relationships with healthcare providers, hospital staff, internal team members, and potential new customers
- Understand customer needs and concerns and serve as their advocate within Stryker
- Ensure all clinical practices related to Mako robotics and manual joint replacement procedures comply with regulatory requirements and internal quality standards
- Assist in maintaining product integrity and safety
Requirements
- 4-year degree or equivalent required
- MAKO certification required
- Minimum 3 years of relevant work experience required (4+ years preferred)
- Minimum 2 years of experience with MAKO robotic applications and joint replacement manual instruments and implants
- Strong knowledge of orthopedic surgery and robotic-assisted surgical technology and applications
- Ability to handle routine travel, often on short notice, for months at a time
- Depending on customer requirements, may be required to obtain various vaccinations as an essential function of the role
Qualifications
- Excellent interpersonal skills and persuasive communication skills
- Ability to train and empower others with responsibilities during deployment
- Problem-solving skills and the ability to make informed decisions under pressure
- Detail-oriented problem solver
Pay
$83,400 – $133,100 USD Annual
Benefits
- Medical and prescription drug insurance
- Dental insurance
- Vision insurance
- Critical illness insurance
- Accident insurance
- Hospital indemnity insurance
- Personalized healthcare support
- Wellbeing program and tobacco cessation program
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- 401(k) plan
- Employee Stock Purchase Plan (ESPP)
- Basic life and AD&D insurance
- Short-term disability insurance