National Leaves Clinical Specialist - Northeast
About the role
Due to the nature of this role and travel requirements associated with this role, we will accept candidates from the 48 continental United States. As a National Leaves Clinical specialist, you will work directly with a JR/MPS team to support robotic and manual joint replacement procedures. You will be required to work within RepSuite for scan and schedule management in multiple territories across the country for employee leave of absence and when otherwise needed by the business. The NLCS will directly report to the Senior Manager, LEAP but indirectly work alongside local Mako Manager, JR Sales Manager, and GM. When not deployed the NLCS will assist and train with local JR team and execute all necessary clinical functions with that team. Field assignments can be as short as two weeks and as long as 3 months or more.
Responsibilities
- Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications.
- Develop and maintain expert-level knowledge of manual joint replacement instrumentation and implants.
- Serve as a clinical resource to healthcare professionals, offering insights, training, and support.
- Deliver comprehensive customer experience tailored to surgeons, nurses, and other clinical staff during the deployment.
- Ensure that healthcare teams are proficient in MAKO technology, understand clinical benefits and have access to program resources.
- Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako and manual instrumentation and implants.
- Build and maintain strong relationships with healthcare providers and hospital staff, internal team members and potential new customers.
- Understand customer needs and concerns and serve as their advocate within Stryker.
- Ensure that all clinical practices related to Mako robotics + manual joint replacement procedures comply with regulatory requirements and internal quality standards.
- Assist in maintaining product integrity and safety.
- Detail oriented problem solver.
Requirements
- 4-year degree or equivalent required.
- MAKO certification required.
Qualifications
- Minimum 3 years of relevant work experience required.
- 4+ years’ work experience preferred.
- Minimum of 2 year of experience with MAKO robotic applications and joint replacement manual instruments and implants.
- Strong knowledge of orthopedic surgery and robotic- assisted surgical technology and applications is required.
Skills
- Excellent interpersonal skills and persuasive communication skills.
- Ability to train and empower others with responsibilities during deployment.
- Ability to handle routine travel, often on short notice, for months at time.
- Problem-solving skills and the ability to make informed decisions under pressure.
Benefits
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Pay
United States of America Pay Ranges: $83,400 - $133,100 USD Annual