National Help Desk Technician

Responsibilities

Respond to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment.

Monitor Backup offerings and escalate alerts.

Reconcile licensing for National Helpdesk offerings.

Diagnose and resolve technical issues over the phone by using advanced remote management tools or on-site.

Log tickets into our ticketing database to track time and facilitate tactical report generation.

Support current Windows operating systems.

Support current Microsoft Office Suites.

Escalate unresolved issues to the appropriate internal channel.

Conduct desktop imaging and building for customers.

Must be self-motivated and work well in a team environment.

Excellent communication skills, including the ability to translate complex technical terms and concepts into layman’s terms.

Some weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers.

Requirements

1 to 3 years of experience in a technical support role.

Current Microsoft Desktop Certification is highly preferred.

Excellent communication skills required.

Experience with current Windows operating systems required.

Experience with current Mac operating systems.

Able to remotely configure Smartphones to various email systems preferred.

Experience with local and network printers preferred.

Basic administration of Windows servers preferred.

LAN/WAN and basic network troubleshooting and problem-solving preferred.

Familiarity with email server and spam filtering technology preferred.

Qualifications

Must have exceptional communication skills.

Must be energetic, self-motivated, and work well in a team environment.

Able to work remotely as needed.

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation.

With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Employee Perks

Comprehensive, family-friendly healthcare plans (medical, dental, vision).

401k retirement plan with a competitive match and plenty of financial support tools.

Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.

Financial protection for you and your family (life insurance and disability insurance).

Rewarding and holistic wellness program.

Training, professional development, and mentorship.

Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal).

Compensation Statement

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits.

The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location.

You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Cash Statement: $42,000 - $59,070 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.