National General Adjuster

PRIMARY PURPOSE

Handles losses or claims nationally, including addressing complex adjustment issues and managing medium-sized and complex National Accounts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Examines insurance policies, claims, and other records to determine insurance coverage.
• Administers and reconciles complex catastrophic claims for property.
• Interviews, telephones, or corresponds with claimants and witnesses regarding claims.
• Consults police and hospital records; inspects property damage to determine extent of company's liability.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlements with claimants.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revise case reserves in assigned claims files to cover probable costs.
• Prepare loss experience reports to help determine profitability and calculate adequate future rates.
• Interacts with excess carriers to determine coverages, excess insurance levels, and potential reimbursements.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree from an accredited college or university preferred. Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation.
• Experience: Five (5) years of related experience or equivalent combination of education and experience required.

SKILLS & KNOWLEDGE

• Strong oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Strong customer service skills.
• Attention to detail and accuracy.
• Good time management and organizational skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Ability to stand and/or walk for long periods of time; ability to kneel, squat or bend; ability to work outdoors in hot and/or cold weather conditions; ability to climb, crawl, stoop, reach/working overhead; ability to lift/carry up to 50 pounds; ability to push/pull up to 100 pounds; ability to drive up to 4 hours per day.
• Auditory/Visual: Hearing, vision and talking.