National General Adjuster

PRIMARY PURPOSE

To handle losses or claims nationally regardless of size, including having the ability to address any complex adjustment issue and any medium sized and relatively complex National Account.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Examines insurance policies, claims, and other records to determine insurance coverage.
• Administers and reconciles complex catastrophic claims for property.
• Interviews, telephones, or corresponds with claimant(s) and witnesses regarding claim.
• Consults police and hospital records; and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlement with claimant.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revise case reserves in assigned claims files to cover probable costs.
• Prepares loss experience reports to help determine profitability and calculates adequate future rates.
• Interacts with excess carrier to determine coverages, excess insurance levels, and potential reimbursements.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree from an accredited college or university preferred. Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation.
• Experience: Five (5) years of related experience or equivalent combination of education and experience required.

SKILLS & KNOWLEDGE

• Strong oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Strong customer service skills.
• Attention to detail and accuracy.
• Good time management and organizational skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Ability to stand and/or walk for long periods of time. Ability to kneel, squat or bend. Ability to work outdoors in hot and/or cold weather conditions. Ability to climb, crawl, stoop, kneel, reaching/working overhead. Ability to lift/carry up to 50 pounds. Ability to push/pull up to 100 pounds. Ability to drive up to 4 hours per day. Must have continual use of manual dexterity.
• Auditory/Visual: Hearing, vision and talking.