National Floating Leasing Consultant
About the role
The National Floating Leasing Consultant is a highly customer-focused sales professional who supports leasing performance across multiple multifamily communities within an assigned market. This role travels up to 75% of the time to provide flexible leasing coverage, strengthen prospect engagement, support occupancy and revenue goals, and deliver consistent, high-quality customer experience across communities. Reporting to the Director of Leasing and/or Area Leasing Managers within the Marketing department, the Floating Leasing Consultant partners closely with onsite teams to manage leads, conduct tours, close leases, and execute the leasing process from initial inquiry through move-in. The ideal candidate is adaptable, self-motivated, sales-driven, and comfortable quickly learning new communities, markets, teams, and leasing strategies.
Responsibilities
- Deliver exceptional service to prospects and residents across multiple communities, creating a welcoming and memorable customer experience.
- Build rapport with prospects and residents by understanding their needs, preferences, and housing requirements.
- Guide prospects through the leasing experience, making the apartment search, application, and move-in process simple and efficient.
- Serve as a knowledgeable point of contact throughout the application, screening, leasing, and move-in process.
- Respond promptly and professionally to inbound calls, emails, chats, texts, and other prospect inquiries.
- Follow up consistently with prospects following inquiries, tours, applications, and other leasing interactions.
- Maintain a professional and positive image of each community while representing the organization.
- Adjust quickly to the unique needs, processes, amenities, and customer demographics of each assigned community.
- Provide flexible coverage for onsite leasing teams during staff