Floating Leasing Consultant

About the role

We're seeking a talented Floating Leasing Consultant to join our team in Florida. This role involves coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. Key responsibilities include interacting directly with prospective and current residents, generating and handling traffic, qualifying prospective residents, leasing apartments, preparing lease documentation, and completing move-in paperwork and processes.

Responsibilities

• Interacts directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
• Coordinates move-in/out needs and schedules with the maintenance team.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property.
• Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition.
• Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Sets up and maintains a professional image for the property.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• Aids in resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• Aids in resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Assists with resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.

Requirements

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is required.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Skills

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.