National Floating Leasing Consultant

Location: The Merc – 1800 Main Street

About the role

The National Floating Leasing Consultant is a highly customer‑focused sales professional who supports leasing performance across multiple multifamily communities within an assigned market. This role travels up to 75% of the time to provide flexible leasing coverage, strengthen prospect engagement, support occupancy and revenue goals, and deliver a consistent, high‑quality customer experience.

Responsibilities

• Customer Service (30%): Deliver exceptional service to prospects and residents across multiple communities, build rapport, guide prospects through the leasing experience, respond promptly to inquiries, provide flexible coverage for onsite teams, maintain a professional image, and adjust quickly to each community’s unique needs.
• Sales & Leasing (40%): Generate new leases, conduct personalized tours, apply sales and closing techniques, match prospects with available homes, create urgency, maintain knowledge of community inventory and market conditions, collaborate on occupancy strategies, achieve leasing goals, and support lease‑up or high‑vacancy communities.
• Leasing Administration & CRM Management (20%): Manage the leasing process from lead to move‑in, use the designated CRM (CRMIQ/Yardi) for lead follow‑up and documentation, run applications, prepare leases, coordinate move‑ins, assist residents with leasing requests, inspect units, and ensure compliance with policies and Fair Housing laws.
• Market & Team Support (10%): Travel up to 75% of the time to provide temporary leasing support, quickly learn each community’s selling points, partner with onsite and marketing leadership, share market intelligence, identify process improvements, and demonstrate flexibility across teams and market conditions.

Requirements

• High school diploma or GED (minimum); associate degree preferred in Customer Service, Hospitality, Business, Marketing, Real Estate, or related field.
• 2–3 years of general sales and customer service experience with proven success toward sales goals in a fast‑paced environment (property management, hospitality, retail, restaurant, etc.).
• 2–3 years of prior leasing experience within the multifamily property management industry.
• Valid driver’s license and reliable transportation to support up to 75% travel between communities; overnight travel may be required.

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Associate rental discount for on‑site living

Schedule

Flexible schedule that may include evenings and weekends based on business needs and community traffic. Travel up to 75% of the time between assigned multifamily communities, with occasional overnight trips.