National Field System Engineer - Chicago

Description

The National FSE position (NFSE) is responsible for providing on-site Installation, Preventive, Corrective, and Routine Maintenance for bioMerieux customers on an as-needed basis, utilizing appropriate tools and test equipment.

Primary Duties

• Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed.
• Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment.
• Troubleshoot and repair instruments using electro-mechanical and computer skills to the board or subassembly level.
• Build strong customer relationships and identify potential service or sales opportunities.
• Plan and manage a forward-looking service itinerary in coordination with dispatchers and regional leadership.
• Cookordinate with regional teams when supporting customers outside the assigned territory.
• Engage with purchase-order-required customers to schedule preventive maintenance and support revenue objectives.
• Travel regularly, both scheduled and unscheduled, to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs.
• Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time.
• Adhere to all guidelines associated with maintaining company-issued equipment, tools, fleet vehicle, and assets appropriately as well as representing bioMerieux in a professional manner at all times.
• Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives.
• Continuously develop technical, procedural, and professional skills.
• Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies.
• Participate in trade shows and provide product performance feedback to internal teams.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Qualifications

• Required:
  • Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
  • 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.
  • Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.
  • Must have and maintain a valid driver’s license in state of residence.
• PREFERRED:
  • Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred.
  • Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred.
  • Experience in a field service role preferred.
  • Experience in the principles and practices of laboratory operations preferred.

Knowledge, Skills, And Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work.
• Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
• Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
• Detail orientation to complete tasks without errors and produce high-quality work.
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently.
• Effective verbal, written and presentation skills.
• Intermediate skill in MS Office tools including Outlook, Teams, Word, and Excel.

Physical Requirements

• Remaining in a stationary position for long periods.
• Stair/ladder climbing.
• Wearing PPE.
• Operating heavy machinery.
• Lifting/moving up to 50 lbs.

Travel Requirement

• Typical weekday travel is defined at a minimum of 80% within the US.
• Extended travel may be required due to the large geography being supported with a combination of flights and driving to accomplish support needs and is balanced through the regional service manager.
• Domestic travel: ≥80% of the time.
• International travel: International travel is not standard but may occur occasionally.

Pay

• The estimated wage range for this field-based role in Illinois is between $35.00 and $47.00 per hour.
• This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMérieux’s bonus program.
• This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living.

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options.
• Company-Provided Life and Accidental Death Insurance.
• Short and Long-Term Disability Insurance.
• Retail Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance.
• Wellness Programs.
• Employee Assistance Program.
• Commuter Benefits.
• Variety of voluntary benefit offerings.
• Discount programs.
• Parental leaves.