National Field Support Representative

About the role

Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
Solving technical issues in real-time using the latest tech tools and programs
The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
Opportunities for growth through training, expanded education opportunities, and paths for career progression

Responsibilities

• Support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations
• Use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers
• Act as traffic controllers for our Field Technicians, enabling efficient and timely service
• Interface directly with customers to resolve their issues

Requirements

• The ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
• A High School Diploma or equivalent
• Technical skills: MS Office and computer literate
• Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn

Qualifications

• 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
• College coursework or equivalent experience in technology

Skills

• Problem-solving
• Critical thinking
• Communication
• Adaptability
• Willingness to learn

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

Details TBD

Schedule

Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays