National Field Service Technician

Responsibilities

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building positive relationships.

Requirements

• High School Diploma or equivalent with a minimum 3-5 years’ experience in troubleshooting and repair.
• Meet daily service needs at assigned sites and locations.
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to assist with new installations when the need arises.
• Able to schedule work based on field needs.
• Exceptional at managing time and able to complete assigned small field projects.
• Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems.
• Professional attitude and be customer focused.
• Possess excellent communication skills, both written and oral, to document detailed reports.
• Thorough follow up skills are a key responsibility and expectation of this job.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 100% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.
• Up to 100% domestic travel required, some International travel possible.

Qualifications

High School Diploma or equivalent with a minimum 3-5 years’ experience in troubleshooting and repair.

Meet daily service needs at assigned sites and locations.

Ability to plan and perform repairs and preventative maintenance independently in the field.

Able to assist with new installations when the need arises.

Able to schedule work based on field needs.

Exceptional at managing time and able to complete assigned small field projects.

Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems.

Professional attitude and be customer focused.

Possess excellent communication skills, both written and oral, to document detailed reports.

Thorough follow up skills are a key responsibility and expectation of this job.

Ensure all tools and calibrated equipment are properly maintained at all times.

Must pass a criminal background check, drug test, pre-employment physical, and credit check.

Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).

Must have a valid driver's license and dependable transportation, along with the ability to travel up to 100% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).

Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.

Must be able to work overtime and variable hours as required by business needs.

Up to 100% domestic travel required, some International travel possible.

Benefits

• 401K with company match vested immediately
• HSA/FSA match
• 8 weeks paid parental leave
• Healthcare for now and healthcare as your family and health change
• Continuous Education Pathways