National Director of Operations

About the role

The National Director of Operations is a senior leadership role responsible for overseeing strategic and operational performance across multiple locations. Reporting directly to the District Manager, this position provides leadership and direction to operational teams, ensuring consistent execution of business strategies, operational excellence, and exceptional client and customer experiences. The National Director of Operations is accountable for coordinating and directing activities across the assigned portfolio through on-site leaders and Directors of Operations. This role is responsible for driving client satisfaction, operational consistency, financial performance, employee engagement, and account retention while supporting long-term business growth initiatives.

Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Responsibilities

• Develop and implement strategic plans that drive operational efficiency and support organizational goals across all locations.
• Provide oversight and leadership for all account operations, partnering closely with on-site leadership teams.
• Establish and maintain operational standards that optimize productivity, quality, and customer satisfaction.
• Build and maintain strong client relationships to support long-term account retention and growth.
• Ensure all team members consistently demonstrate exceptional hospitality and service.
• Promote awareness of available corporate resources, programs, and service enhancements.
• Support the development and review of business plans and client reporting as needed.
• Collaborate with national and regional partners to execute operational initiatives that improve consistency, efficiency, and service excellence.
• Establish, monitor, and improve operational procedures, policies, and standards while ensuring compliance with company and client expectations.
• Lead the implementation and ongoing effectiveness of company programs and initiatives across all sites.
• Drive performance against operational goals, key performance indicators (KPIs), and account objectives.
• Partner with site leaders to develop, monitor, and manage budgets while achieving financial targets.
• Foster strong communication and collaboration with clients, customers, and employees.
• Conduct regular site visits to support leadership teams, share best practices, and ensure operational