National Director, Care Educators

About the role

Opportunity awaits those up to the challenge of developing transformative therapies across a broad range of debilitating diseases. Summary Apellis US Patient Services is focused on maintaining excellence in patient services and delivering an exquisite patient and healthcare professional (HCP) experience. Apellis is deeply committed to delivering comprehensive patient support, at the core of the organization is the Apellis Care Educator (ACE) team. The National Director, Care Educators will lead a national team of Apellis Care Educators who are critical in supporting the EMPAVELI franchise.

Responsibilities

• Provide strategic leadership to define and cultivate the ACE team culture and direction across the EMPAVELI franchise, ensuring strong alignment with the broader Patient Services vision at Apellis
• Drive cross-functional alignment by partnering with internal stakeholders to ensure ACE business objectives are embedded in brand strategy execution
• Translate field insights into action by developing, analyzing and communicating key performance indicators (KPIs) and field trends to leadership, offering data-driven recommendations
• Continuously enhance the patient training experience, ensuring individualized home infusion education addresses the unique needs of patients living with rare diseases
• Lead the evolution of the ACE program, designing and executing initiatives that deliver an enhanced self-administration training experience and a more engaging patient journey
• Recruit, develop, and retain top-performing talent for the ACE team, fostering a high-performance culture grounded in empathy, professionalism, and excellence
• Optimize tools and systems by collaborating with cross-functional teams to develop and/or enhance SOPs, CRM documentation, workflows, onboarding resources, field materials, and training platforms for the ACE nurse team
• Manage day-to-day operations through the management of ACE Team Leads, ensuring effective coaching, analytics-driven performance review, and personalized team development
• Develop and maintain a comprehensive ACE training program, equipping team members with up-to-date knowledge, skills, and support resources
• Manage team budgets and resource allocations, ensuring fiscal responsibility and alignment with organizational priorities
• Maintain compliance with all relevant healthcare regulations, Apellis policies, and industry standards
• Collaborate with internal partners including VAP, Medical Affairs, Marketing, and Patient Advocacy to lead and execute patient education initiatives and cross-functional projects
• Model and promote Apellis values, reinforcing a culture of authenticity, innovation, and patient-first service

Requirements

• Registered Nurse (RN) with an active and unrestricted license preferred. Other healthcare-related professions (for example, RPH or PharmD) may be considered
• 10+ years of experience in the pharmaceutical or biotech industry, with a strong focus on rare diseases
• 5+ years of experience supporting or managing home-based subcutaneous infusion or injection therapies

Qualifications

• Proven track record of building, leading, and maintaining a high-performing team grounded in a vibrant, patient-facing culture with empathy and authenticity
• Demonstrated success in bringing strategic vision to life, driving initiatives from ideation through full execution
• Exceptional communication skills, including active listening, concise articulation of complex topics, and confident, effective presentation abilities
• Demonstrated integrity and professionalism, with a strong understanding of applicable industry rules, regulations, and ethical standards
• Highly self-motivated, proactive, and able to work independently while also offering support to others as needed
• Collaborative team player with a flexible, positive approach and the ability to contribute at all levels of the organization

Skills, Knowledge & Abilities

• Proven track record of building, leading, and maintaining a high-performing team grounded in a vibrant, patient-facing culture with empathy and authenticity
• Demonstrated success in bringing strategic vision to life, driving initiatives from ideation through full execution
• Exceptional communication skills, including active listening, concise articulation of complex topics, and confident, effective presentation abilities
• Demonstrated integrity and professionalism, with a strong understanding of applicable industry rules, regulations, and ethical standards
• Highly self-motivated, proactive, and able to work independently while also offering support to others as needed
• Collaborative team player with a flexible, positive approach and the ability to contribute at all levels of the organization

Pay

Base salary for this role will consider multiple factors, including but not limited to, candidate qualifications, relevant expertise, specialized skills, and industry experience in complement-targeted therapies. The targeted base salary range for this position is $174,000-$261,000. This range represents the base salary only and reflects Apellis' commitment to competitive compensation within the biopharmaceutical industry. The final salary offered may vary based on individual qualifications, business needs, and current market conditions.

Benefits and Perks

Apellis offers a comprehensive benefits package, including a 401(k) plan with company match, inclusive family building benefits, flexible time off, summer and winter shutdowns, paid family leave, disability and life insurance, and more! Visit here to learn more.

SPECIAL NOTE ON BIOGEN ACQUISITION

Please note that as of May 14th, Biogen Inc. has acquired Apellis Pharmaceuticals. Click here to learn more about Benefits & Perks of working at Biogen.