Director of Caregiver Services

Position Summary

The Director of Caregiver Services is responsible for overseeing compliance, payroll, recruitment, onboarding, and training of caregivers and internal staff associated with these functions. This leadership role ensures that operational processes align with federal, state, and local regulations, and fosters a supportive and professional work environment.

Responsibilities

• Conduct periodic audits of caregiver and staff files to maintain compliance with agency policies and regulatory requirements.
• Monitor and enforce compliance with internal policies related to caregiver and staff performance, documentation, and training.
• Resolve payroll-related discrepancies in collaboration with HR and finance teams.
• Monitor payroll compliance with applicable wage and hour laws.
• Develop and coordinate mandatory and ongoing training programs to ensure competency and compliance.
• Ensure proper orientation and preparation of all new hires to meet job requirements.
• Set clear goals and expectations, and provide regular performance feedback.
• Facilitate professional growth and development opportunities for team members.
• Collaborate with HR leadership to create and update policies and procedures related to caregiver services.
• Implement initiatives to enhance operational efficiency and caregiver satisfaction.
• Present findings and recommendations to the HR Director and other senior management.
• Address concerns and grievances promptly to maintain high levels of employee morale.
• Provide corrective action as needed.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Management, or a related field (Master’s degree preferred)
• OR a minimum of 5 years of experience in HR or operational roles in a home care setting.
• Strong understanding of employment laws, payroll systems, and caregiver compliance standards.
• Exceptional organizational and leadership skills.
• Strong interpersonal and communication abilities.
• Excellent organizational skills with attention to detail.
• Excellent interpersonal and communication skills.
• Investigative ability, highly organized, self-motivated, takes initiative.
• Adaptable to pressure.