National Client Manager

About the role

Paws for Purple Hearts (PPH) and Bergin College of Canine Studies (BUCS) are seeking a National Client Manager to support their mission of “Helping dogs help people.” This role serves as the primary point of contact for U.S. Veterans and mobility-limited individuals seeking Service Dogs, Facility Dogs, or Senior Service Dogs.

Responsibilities

• Guide clients through the entire process—from initial inquiry and application to dog placement and long-term follow-up support.
• Create successful, lifelong human-canine partnerships that foster independence, trust, healing, and social connection.
• Support research, program development, curriculum advancement, and collaboration between PPH and Bergin College Of Canine Studies to continually improve service dog training and placement programs.

Requirements

• Experience working with veterans and individuals with disabilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and clients simultaneously.
• Knowledge of service dog training and placement processes.

Qualifications

• Bachelor’s degree in a relevant field (e.g., psychology, sociology, disability studies).
• Experience in canine training or related field preferred.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Understanding of ethical considerations in animal-assisted therapy.

Benefits

• Flexible work schedule to accommodate client needs.
• Professional development opportunities through collaboration with Bergin College of Canine Studies.
• Competitive salary commensurate with experience.
• Health insurance benefits.

Pay

Competitive salary commensurate with experience.

Schedule

Fully remote, flexible schedule to accommodate client needs.