National Client Manager

About the role

ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental, and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast.

Responsibilities

• Manages the service of a portfolio of National Accounts.
• Builds, maintains, and strengthens client relationships.
• Utilizes networking and contacts in appropriate professional organizations to network with potential clients and to develop intelligence regarding firm's competition.
• Collaborates with the National Practice Leader, Account Managers, Executives, and other departments to coordinate client and project pursuits and new business opportunities with potential pursuits.
• Interacts with clients on a regular basis.
• Ensures consistency and accuracy of customer account deliverables.
• Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries.
• Establishes clear timelines to meet client requirements and anticipates obstacles and provides solutions.
• Identifies business initiatives and improvements.
• Produces and proofreads statements of qualifications and proposals.
• Communicates with clients during the pre-project/proposal phase with a focus on generating business.
• Compiles and provides information in the client database and maintains accurate and complete customer account information.
• Maintains and updates the client database for regional and national accounts to develop leads and target marketing.
• Maintains and tracks an active list of all projects being executed for specified national clients.
• Collaborates in the creation of marketing/business development plans and budgets specific to national accounts.
• Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts.
• Partners with Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives.
• Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting.
• Creates work plans and meets project deadlines.
• Occasional out-of-office visits to other ECS facilities throughout the region may be required.

Requirements

• BS degree in a field related to our service lines.
• 10+ years of experience in a related field (15 years related experience may be considered in-lieu of degree).
• Ability to prioritize, multi-task, and successfully meet deadlines.
• Excellent written and oral communication skills and relationship-building skills.
• Proficiency in MS Office and database management.
• Proven track record of servicing clients with a high level of satisfaction.
• Strong commitment to team-building.
• Strong knowledge of our service lines and client needs.